Bolatito Agbabiaka

• Utilize the Epic EMR system to review registered patients in the system.
• Responsible for reviewing, identifying, and correcting errors.
• Cleaning up errors with registration (Cadence).
• Working off a report, targeting the high-dollar errors, and then going down to the next error.

• Analyzed business processes to identify inefficiencies and recommend improvements.
• Collaborated with cross-functional teams to gather requirements for system enhancements.
• Utilized data analytics tools to support decision-making and operational efficiency. Implementing cost-control strategies (using AWS).
• Deploying dynamically scalable, available, fault-tolerant, and reliable applications on the cloud.
• Selecting appropriate cloud services to design and deploy an application based on given requirements.
• Manage plans, dashboards, and standard project reporting that includes, but is not limited to, weekly status reports.
• Provided end-user technical support for escalated tickets in a large-scale environment.
• Provided support to help automate service desk and service desk activities (ServiceNow).
• Helped with monitoring and managing Service Desk queues in a diverse environment, including phone, web, and agent alert ticket initiation.
• Bridge between the business and solution providers throughout a project lifecycle.
• Brainstorm a list of solutions that can be used to help improve business processes.
• Improved service delivery processes to ensure a high level of client satisfaction.
• Generated weekly/monthly reports/dashboards on performance and trends for in-scope areas.
• Generated ad hoc reports and trend analysis by comparing annual reports when required.
• Provided efficient and value-added tax strategies to clients on investment planning and wealth management.
• Cultivate with teams that recognize the value of Agile delivery, and use that recognition to continuously inspect and adapt for areas of improvement.

Hired as a full-time Business Analyst to manage and maintain the intricacies of building investment portfolios, which proved critical in clients' risk management strategies. Evaluate, monitor, conduct business process analysis, and identify critical issues and gaps in an established organizational process.

• Analyzed the historical data for the reported incidents and the reoccurring ones. Presented this data to the business stakeholders to identify trends and opportunities for improvement using SAP BI and ServiceNow reporting.
• Worked with the business and functional users to analyze the client's requirements. Identified challenges within the project, and devised software solutions in conjunction with technical staff.
• Increased team productivity and automated repetitive tasks by using batch files and PowerShell scripts.
• Acted as a starting point in creating dashboards using MS Excel. Presented the findings to the business stakeholders, and identified the areas of process improvement.
• Develop business plans, determine Key Performance Indicators (KPIs), and coordinate the measurement results.
• Create and implement simple statistical models, such as logistic regression or forecast modeling, to identify risk.
• Analyzed qualitative and quantitative data to uncover competition and industry information to drive the business revenue.

• Ensured that a suitable level of stock was always maintained so that the Proximity team had access to equipment and could provide effective support to their clients around the world.
• Ensured that the information required for reporting purposes, from the various sources within IT, was provided according to the scheduled dates.