Bonnie Kelley
Mansfield
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
Work History
Teller
Community Bank of Louisiana
03.2022 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assistant Branch Manager
First Convenience Bank
03.2019 - 03.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Processed new accounts and cross-sold opportunities to customers.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Opened new accounts and made changes to existing accounts.
- Trained new hires by distributing training manuals and providing hands-on training.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Market Manager
Reliant Energy
03.2018 - 02.2020
- Managed multiple stores around Fort Worth.
- Responsible for interviewing and staffing branches.
- Aided in training all new hires.
- Coached sales team members in effective selling strategies and closing techniques.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
Department Manager
Lowe’s
02.2015 - 10.2017
- Assumed the roles of Head Cashier, Flooring Specialist, Flooring DM and Hardware DM.
- Lead the Freight Team with stocking with the use of a Forklift and Picker.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Talent Acquisition Coordinator
C3 Connect
06.2014 - 02.2015
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Used Excel to schedule and track appointments.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
Accounts Receivable
PermainLide
07.2013 - 12.2013
- Recorded prospect contact information.
- Maintained friendly and professional customer interactions at all times.
- Prioritized daily work flows, including all inbound calls.
- Managed a portfolio of all accounts.
- Generated invoices upon receipt of billing information and tracked collection progress.
Shift Manager
Baskin Westerner Wear
05.2013 - 07.2013
- Managed store organization, maintenance and purchasing functions.
- Controlled store inventory and reviewed cash handling and operations reports.
- Helped customers find merchandise and assisted with sizing and accessories.
- Maintained and archived regulatory paperwork.
Sales Professional
Red McCombs Toyota
08.2012 - 02.2013
- Controlled the special finance department.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Maintained friendly and professional customer interactions at all times.
- Interviewed prospective customers and recorded personal and financial data.
Membership Director
Direct Buy Of San Antonio
08.2011 - 05.2012
- Sold memberships.
- Recorded prospect contact information.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Answered customers' questions regarding products, prices and availability.
- Set up new accounts, established customer credit, and set up payment methods.
- Created and presented pitch materials, proposals and presentations.
Sales Professional
Red McCombs Toyota
02.2011 - 08.2011
- Helped the team to set weekly goals.
- Set up new accounts, established customer credit.
- Answered customers' questions regarding products, prices and availability.
- Recorded prospect contact information in.
- Communicated sales promotions to customers.
- Maintained friendly and professional customer interactions at all times.
Marketing Specialist
KTNM/KQAY
06.2010 - 03.2011
- Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Managed a portfolio of all accounts.
- Communicated sales promotions to customers.
- Maintained friendly and professional customer interactions at all times.
- Processed new accounts and cross-sold opportunities to customers.
Education
Nail Technology Certificate - Nail Technology
Mesalands Community College
Tucumcari, NM08.2007
High School Diploma -
Mesalands Community College
Tucumcari, NM05.2005
Skills
- Relationship Building
- Time Management
- Marketing Strategy Development
- Product Promotion
- Strong Work Ethic
- Excellent Organizational Skills
- Personable and Positive
- Dedicated
- Goal-Oriented
- Professionalism and courtesy
- Exceptional customer service
References
Sarah Colmen
- Senior Branch Manager FCB
- 469-995-6287
Marian Jackson
- Branch Manager FCB
- 254-479-8177
Timeline
Teller
Community Bank of Louisiana
03.2022 - 03.2023
Assistant Branch Manager
First Convenience Bank
03.2019 - 03.2022
Market Manager
Reliant Energy
03.2018 - 02.2020
Department Manager
Lowe’s
02.2015 - 10.2017
Talent Acquisition Coordinator
C3 Connect
06.2014 - 02.2015
Accounts Receivable
PermainLide
07.2013 - 12.2013
Shift Manager
Baskin Westerner Wear
05.2013 - 07.2013
Sales Professional
Red McCombs Toyota
08.2012 - 02.2013
Membership Director
Direct Buy Of San Antonio
08.2011 - 05.2012
Sales Professional
Red McCombs Toyota
02.2011 - 08.2011
Marketing Specialist
KTNM/KQAY
06.2010 - 03.2011
High School Diploma -
Mesalands Community College
Nail Technology Certificate - Nail Technology
Mesalands Community College
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