Bradley Reid
HAMMOND
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in customer service and information technology.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Field Technician V
Charter Communications, Spectrum
HAMMOND
02.2021 - Current
- Installed and configured communication equipment for residential and business clients.
- Performed routine maintenance and troubleshooting on network systems and devices to ensure reliable service.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Collaborated with team members to efficiently resolve technical issues, improving overall response times.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Trained and mentored new technicians for over 4 years, enhancing team skill set and knowledge transfer.
Customer Service Representative
Lowes Home Improvment
HAMMOND
08.2018 - 02.2021
- Resolved customer inquiries through phone, email, and in-person interactions.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed returns and exchanges while maintaining a positive customer experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to ensure efficient store operations and service delivery.
- Trained new employees on customer service best practices and store procedures.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Applied Science - Information And Communication Technology
Northshore Technical Community College
HAMMOND, LA 08.2017 - 05.2019
Skills
- Network troubleshooting
- Technical issue resolution
- Hardware and software installation
- Hardware repair
- Software support
- Technical support
- Communication equipment installation
- Preventative maintenance
- Employee training
- Team development
- Mentorship skills
- Effective communication
- Computer skills
References
References available upon request.
Timeline
Field Technician V
Charter Communications, Spectrum
02.2021 - Current
Customer Service Representative
Lowes Home Improvment
08.2018 - 02.2021
Associate of Applied Science - Information And Communication Technology
Northshore Technical Community College
08.2017 - 05.2019