Summary
Overview
Work History
Education
Skills
Timeline
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Braedon Boze

Baton Rouge

Summary

Dynamic professional with expertise in hospitality and accommodation, honed at Barnes & Noble. Proven ability to enhance customer loyalty through effective communication and cross-selling strategies. Successfully trained new employees, boosting team performance by 20%. Skilled in merchandise displays and product recommendations, consistently achieving high customer satisfaction.

Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Bookseller

Barnes & Noble
09.2024 - Current
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Established strong relationships with customers to encourage repeat business.
  • Assisted customers with locating books and other materials in store.
  • Collaborated with other staff to support smooth daily operations.

Barista

Barnes & Noble
05.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Starbucks
06.2021 - 12.2022
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Starbucks
05.2018 - 03.2020
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Education

High School Diploma -

Live Oak High School
Denham Springs, LA
05-2018

Skills

  • Hospitality and accommodation
  • Cross-selling
  • Reading comprehension
  • Merchandise displays
  • Transaction processing
  • Product recommendations

Timeline

Bookseller

Barnes & Noble
09.2024 - Current

Barista

Barnes & Noble
05.2023 - Current

Barista

Starbucks
06.2021 - 12.2022

Barista

Starbucks
05.2018 - 03.2020

High School Diploma -

Live Oak High School

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Braedon Boze