Brandi Jordan
Bossier City
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Golden Corral Restaurant
05.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Support Specialist
General Dynamics
04.2021 - 06.2021
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Expedited problem resolution with thorough research, analysis, and effective communication across departments.
- Ensured accurate record keeping by meticulously updating customer information in internal databases after each interaction.
Rural Carrier Associate
United States Postal Service, USPS
08.2019 - 01.2020
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Customer Service Representative
Loan Star Title Loans
04.2015 - 08.2015
- Served as a liaison between borrowers and underwriters, facilitating communication throughout the entire loan process from application submission to closing.
- Utilized advanced software systems to efficiently manage borrower account data, ensuring accurate record-keeping practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Education
Bossier Parish Community College
Bossier City, LA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Real Estate Salesperson License - Louisiana Real Estate Commission.
Timeline
Customer Support Specialist
General Dynamics
04.2021 - 06.2021
Rural Carrier Associate
United States Postal Service, USPS
08.2019 - 01.2020
Customer Service Representative
Loan Star Title Loans
04.2015 - 08.2015
Server
Golden Corral Restaurant
05.2010 - Current
Associate of Arts - Education
Bossier Parish Community College
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