Brandi Smith McDonald
Medical Secretary
Opelousas,LA
Summary
Dedicated Medical Receptionist well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 + years of relevant work experience to your team.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
HNM Cooling & Heating
Church Point, Louisiana
02.2025 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Medical Receptionist
CHLG Acadia Medical Center
Church Point, Louisiana
10.2020 - 09.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Skills
Office administration
Data entry
Documentation and reporting
Invoice processing
Computer skills
Filing
Mail handling
Microsoft Word
Customer service
Appointment scheduling
Timeline
Administrative Assistant
HNM Cooling & Heating
02.2025 - Current
Medical Receptionist
CHLG Acadia Medical Center
10.2020 - 09.2024
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