Brandi Williams
Thibodaux
Overview
9
9
years of professional experience
1
1
Certification
Work History
Toddler Teacher
St. Lucy Daycare and Child Development Center
01.2025 - Current
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
Behavior Technician
Cusps and Capabilities
01.2022 - 01.2025
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Customer Service Representative
Alorica
05.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
BCBGMAXAZRIA
01.2017 - 01.2018
- Organized racks and shelves to enhance store aesthetics and promote merchandise effectively.
- Processed cash transactions accurately, adhering to company policies for financial exchanges.
- Cultivated strong customer relationships to drive repeat business and loyalty.
- Managed returns and exchanges in alignment with store policies, ensuring customer satisfaction.
- Maintained professionalism while resolving issues in high-stress situations.
- Addressed customer inquiries regarding sizing, accessories, and care of merchandise.
- Educated customers on promotions and products through persuasive selling techniques.
- Supported team members by fostering a positive work environment, boosting overall productivity.
Education
H.L. Bourgeois High School
Gray, LASkills
- Documentation and record keeping
- Curriculum planning
- Special needs experience
- Gross motor skills support
- Customer service
- Multitasking and organization
- Team collaboration
- Decision-making
- CPR and first aid
- Efficient under pressure
- Conflict resolution
- Strong computer skills
- Record keeping
Certification
CPR
Timeline
Toddler Teacher
St. Lucy Daycare and Child Development Center
01.2025 - Current
Behavior Technician
Cusps and Capabilities
01.2022 - 01.2025
Customer Service Representative
Alorica
05.2018 - 11.2019
Sales Associate
BCBGMAXAZRIA
01.2017 - 01.2018
H.L. Bourgeois High School
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