Brandolyn Chaffold
Shreveport
Summary
Dedicated professional with a strong background in customer service and administrative support. Experienced in maintaining organized records and efficiently processing paperwork. Committed to fostering teamwork and policy adherence to enhance operational efficiency.
Professional administrative specialist with extensive experience in vehicle registration and title processing. Recognized for ability to streamline documentation procedures and ensure compliance with regulatory standards. Known for teamwork, reliability, and adaptability in dynamic environments. Skilled in customer service, data entry, and problem-solving.
Overview
8
8
years of professional experience
Work History
Tag and Title Clerk
Express OMV
Bossier City, LA
03.2026 - Current
- Processed vehicle registration paperwork efficiently and accurately.
- Maintained organized records of transactions to support operational efficiency.
- Utilized state software to complete title applications and track statuses.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Calculated and remitted state sales tax, service, and other charges.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
Cage Assistant Shift Manager
Margaritaville
Bossier City, LA
08.2025 - 03.2026
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Supported training of new team members on service standards and operational procedures.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
Customer Service Representative
ITCONS E-Solutions Private
Vienna, VA
04.2024 - 08.2025
- Resolved customer inquiries efficiently using CRM systems, enhancing overall satisfaction.
- Managed high-volume calls while maintaining professionalism and composure in challenging situations.
- Documented customer interactions clearly to maintain comprehensive service records and improve future responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Technician
Prosphere
Alexandria, VA
03.2020 - 06.2023
- Diagnosed technical issues in customer systems, providing timely resolutions and enhancing user satisfaction.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
Customer Service Representative
General Dynamics
Bossier City, LA
01.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Computer Science
Southern University At Shreveport
Shreveport, LASkills
- Title processing
- Filing systems
- Document verification
- Deadline management
- Accuracy and precision
- Policy adherence
- Teamwork
- Customer service
Timeline
Tag and Title Clerk
Express OMV
03.2026 - Current
Cage Assistant Shift Manager
Margaritaville
08.2025 - 03.2026
Customer Service Representative
ITCONS E-Solutions Private
04.2024 - 08.2025
Customer Service Technician
Prosphere
03.2020 - 06.2023
Customer Service Representative
General Dynamics
01.2018 - 03.2020
No Degree - Computer Science
Southern University At Shreveport