Brandon C. Smith

- Leverage data analysis and performance metrics to inform recommendations and track outcomes, specifically for labor rates.
- Partner with senior stakeholders to align process improvement initiatives with strategic and operational objectives
- Support cross-functional projects for file reviews, maintaining legal compliance, and completing process improvement plans
- Lead and facilitated end-to-end states analyses for business processes to improve efficiency, quality, and financial performance.
- Researched industry regulations to ensure the company remained in compliance and was up-to-date with legal changes
- Analyzed operational and internal data to perform thorough analyses for trends, using data compilation and data management tools.
- Supported CSLs and Directors by identifying regional labor rate issues supported by industry analytics through multiple platforms

• Analyzed existing business processes to identify areas for improvement.
• Collaborated with cross-functional teams to gather requirements and insights.

- Conducted policy interpretation and coverage evaluations to ensure compliance and accuracy.
- Served as a senior individual contributor handling complex and high-severity claims.
- Prepared detailed collision and property damage estimates using multiple estimating platforms.
- Performed total loss determinations through both virtual and in-person inspections.
- Engaged customers with empathy and professionalism during high-impact loss events.

- Developed reports summarizing claim evaluations for management review.

- Ensured compliance with regulatory requirements relating to claims handling.

- Managed certified documentation and maintained regulatory compliance.

- Coordinated inspection scheduling to meet service-level targets.

- Conducted detailed inspections of vehicles to assess damage and necessary repairs.

- Evaluated auto damage claims for accuracy and compliance with company policies.

- Mentored junior adjusters on best practices in damage assessment and customer interaction.

- Participated in training sessions to enhance knowledge of industry regulations and standards.

- Monitored global equipment assets using remote diagnostic tools.
- Provided technical guidance for engine and electrical system performance.
- Conducted troubleshooting analysis to improve uptime and reliability.
- Review system data, performance metrics, or logs to identify trends or inefficiencies.
- Identify opportunities to improve workflows, automation, or system reliability.

- Collaborated with engineering teams to implement product improvements and customer solutions.

- Managed equipment documentation and service records for compliance and reference purposes.