Brandy Ferguson Armond
Baldwin
Summary
Dependable and enthusiastic professional with strong customer service, communication, and organizational skills. Experienced in greeting visitors, answering and directing phone calls, computer operations, and providing efficient front-office support.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service Representative
Mr. D's Truck Stop and Casino
Franklin
07.2024 - Current
- Greet customers and resolve inquiries about store products and services, enhancing customer experience.
- Manage cash register operations, ensuring accurate cash flow and balanced daily receipts.
- Maintain cleanliness and organization of cashier station, contributing to efficient checkout process.
- Monitor inventory levels and restock supplies to ensure product availability throughout shifts.
Assistant Manager
Circle K
Patterson
01.2022 - 06.2024
- Trained and mentored new team members on store procedures.
- Monitored cash handling and ensured accurate register operations.
- Addressed customer inquiries and resolved issues promptly.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Receptionist
Phoenix International
Bayou Vista
06.2019 - 01.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Created a friendly atmosphere for visitors by greeting them warmly and assisting with inquiries.
- Delivered exceptional customer service while engaging with both internal and external customers.
- Streamlined documentation process by maintaining an organized filing system for records.
- Processed incoming mail and distributed correspondence promptly.
- Assisted with office supply inventory and placed orders.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems.
- Supported staff members with administrative tasks such as typing letters, filing documents, and scanning and copying documents.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Online07-2026
Skills
- Customer/Client relations
- Greeting and seating clients
- Communication skills
- Time management
- Clerical support
- PC proficient
- File management
- Mail handling
- Multi-line phone system operation
- Expense reporting
- Professional demeanor
References
- Susie Ferguson St Mary Parish School Board (985) 518-9160
- Ronnie Fuselier Patterson Police Department (337) 578-9460
- Randy Jones Tuboscope (985) 519-1100
Timeline
Cashier/Customer Service Representative
Mr. D's Truck Stop and Casino
07.2024 - Current
Assistant Manager
Circle K
01.2022 - 06.2024
Receptionist
Phoenix International
06.2019 - 01.2022
Some College (No Degree) - Business Administration And Management
DeVry University