BRANDY KEEVEN
Robert
Summary
Dynamic Vice President at B.A.K Industries with a proven track record in team leadership and relationship building. Successfully negotiated high-value contracts, enhancing profitability while fostering a culture of continuous improvement. Expert in project management and client relationship building, driving sustainable growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Vice President
B.A.K INDUSTRIES
12.2012 - 05.2025
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
Manager
Meridian Group of South Florida
08.2017 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Check N Go
05.2012 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple stations and maintained adequate cash supply.
Cashier
Walmart
08.2010 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Pats Food Center
07.2008 - 08.2010
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma -
Midland High School
Midland, MI05-2008
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Client relationship building
- Account management
- Customer service
- Documentation and reporting
- Training and mentoring
- Human resources
- Rules and regulations
- Project management
Microsoft Office Proficient
Very compu
Technological Inclined
I am very technology proficient with skills in
- Microsoft Office
- CAD Drawings
- Payroll systems
- Troubleshooting
Timeline
Manager
Meridian Group of South Florida
08.2017 - 05.2020
Vice President
B.A.K INDUSTRIES
12.2012 - 05.2025
Customer Service Representative
Check N Go
05.2012 - 02.2015
Cashier
Walmart
08.2010 - 08.2012
Cashier
Pats Food Center
07.2008 - 08.2010
High School Diploma -
Midland High School
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