Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandy Simien

Lake Charles,LA

Summary

Experienced with troubleshooting and resolving technical issues. Utilizes effective communication and problem-solving skills to enhance user satisfaction. Track record of improving service efficiency and customer support quality.

Professional with solid experience in customer support seeking to enhance user satisfaction. Strong skills in troubleshooting, technical assistance, and issue resolution. Effective team collaborator focused on achieving results and adapting to evolving needs. Known for reliability, communication, and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

PRODUCT SUPPORT AGENT

Jack Henry
01.2024 - Current
  • Proficient in troubleshooting and resolving technical issues for customers in a timely manner.
  • Experienced in training new team members on product features and support processes.
  • Utilized knowledge of product offerings to upsell and cross-sell additional services to customers.
  • Skilled in providing excellent customer service and building strong relationships with clients.
  • Managed 30-60 calls a day assisting with debit card services and online banking support

CUSTOMER SERVICE REPRESENTATIVE

Kroger
06.2021 - 10.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Utilized data analytics tools to monitor performance trends regularly, identifying area for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CUSTOMER SERVICE REPRESENTATIVE

Simien Trucking
08.2019 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

BACHELOR OF APPLIED ARTS -

McNeese State University

HIGH SCHOOL DIPLOMA - undefined

Lagrange High School

Skills

  • Empathy and patience
  • Escalation management
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Microsoft windows and office
  • Reliability
  • Excellent communication

Languages

English
Native or Bilingual
French
Professional Working

Timeline

PRODUCT SUPPORT AGENT

Jack Henry
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Kroger
06.2021 - 10.2023

CUSTOMER SERVICE REPRESENTATIVE

Simien Trucking
08.2019 - 08.2022

HIGH SCHOOL DIPLOMA - undefined

Lagrange High School

BACHELOR OF APPLIED ARTS -

McNeese State University

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Brandy Simien