Braxton Campbell
Shreveport
Summary
Dynamic professional with a proven track record at Liberty Mutual, excelling in claims adjustment and customer service. Skilled in problem-solving and conflict resolution, I achieved high customer satisfaction ratings by providing timely communication and effective solutions. My organizational skills and goal-oriented mindset have consistently driven successful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agent
General Dynamics Information Technology Inc
01.2022 - 11.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Senor Clerk
Caddo Parish School Board
08.2020 - 01.2022
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Set up meetings and organized supporting materials.
- Reduced errors in document handling by implementing a thorough review process before submission or distribution.
- Placed supply orders and restocked office items.
- Provided administrative support for senior leadership during critical decision-making processes or high-profile projectsevents.
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
- Facilitated interdepartmental cooperation improving overall workflow coordination resulting in faster completion of projectstasks.
Claims Representative
Teleperformance
12.2019 - 08.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Claims Adjuster
Liberty Mutual
09.2016 - 09.2018
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
Bachelor Of Interdisciplinary Studies - Psychology, Humanities, Computer Science, Business
Louisiana Tech University
Ruston, LA05.2022
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Critical thinking
- Conflict resolution
- Persuasive speaking
Certification
Certificate in Positive Psychology
Certified Life Coach
Timeline
Agent
General Dynamics Information Technology Inc
01.2022 - 11.2024
Senor Clerk
Caddo Parish School Board
08.2020 - 01.2022
Claims Representative
Teleperformance
12.2019 - 08.2020
Claims Adjuster
Liberty Mutual
09.2016 - 09.2018
Bachelor Of Interdisciplinary Studies - Psychology, Humanities, Computer Science, Business
Louisiana Tech University
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