Brayden Ourso
Plaquemine
Summary
Dynamic professional with a proven track record at Walk-On's Sports Bistreaux, Employee of the Month for January 2024, enhancing customer satisfaction through exceptional service and hospitality expertise. Excelled in multitasking and team collaboration, significantly improving operational flow. Skilled in POS system management and adept at addressing customer concerns, showcasing a strong work ethic and clear communication.
Overview
3
3
years of professional experience
Work History
Busser, Server, Bartender
Walk-On's Sports Bistreaux
09.2023 - Current
- Communicated with team to ensure swift operation.
- Trained and mentored new staff to increase quality and standard of service.
- Provided help to bartenders, managers, and kitchen staff to increase flow of operation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising attentiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Machine Technician, Labor Hand, Cashier
Roucher's Meat Supply
05.2022 - 01.2023
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Demonstrated versatility in supporting multiple trades, allowing seamless adaptation to changing job site requirements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Loaded and unloaded trucks, demonstrating physical endurance and coordination.
- Maintained sanitation protocols, ensuring workplace safety and compliance.
Education
Bachelor of Arts - Accounting And Finance
Louisiana State University
Baton Rouge, LA05-2028
High School Diploma -
Math Science And Arts Academy West
Plaquemine, LA05-2024
Skills
- Time management
- Attention to detail
- Clear communication
- Strong work ethic
- Exceptional customer service expertise
- Memory retention
- Service prioritization
- Team collaboration
- Quality control
Timeline
Busser, Server, Bartender
Walk-On's Sports Bistreaux
09.2023 - Current
Machine Technician, Labor Hand, Cashier
Roucher's Meat Supply
05.2022 - 01.2023
Bachelor of Arts - Accounting And Finance
Louisiana State University
High School Diploma -
Math Science And Arts Academy West
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