Brean Cook

• Maintained open communication by presenting regular updates on project status to management.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Mentored and coached team members on QA topics and strategies.
• Organized and maintained work environment to allow for maximum productivity.
• Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
• Fixed identified issues to increase productivity and boost workflows.
• Performed QA/QC on information taken during lead based paint risk assessments.
• Maintained open communication with labs to establish prompt timelines for sample results.
• Identified and corrected issues within the reporting process.
• Analyzed data received from LBP inspectors and labs for accuracy.
• Ran daily reports for meetings showing increases/decreases in productivity and provided solutions to better processing times.
• Communicated with program supervisors to ensure satisfaction and accuracy.

The Texas GLO Homeowner Reimbursement Program

• Properly analyzed personal documentation submitted by applicants to make certain all program guidelines were met before moving through the next phases of the program.
• Analyzed environmental documentation provided by the state of Texas to verify coordinates and ensure the property that assistance was being requested for was in allowable floodplains.
• Analyzed lead based paint and mold assessments to make certain the property was appropriately up to standard or mediated according with TX law.
• Reviewed all legal documentation and coordinated with applicants in instances that affidavits were required per policy.
• Reviewed provided receipts by line for expensable items per program guidelines.
• Analyzed DRV documentation provided by damage assessors for accuracy based on SOP.
• Analyzed property appraisal documentation for owner relevancy and property add ons that may affect eligibility or DRV values.
• Reviewed all flood insurance and SBA loan documentation to incorporate into eligible reimbursement amounts.
• Used knowledge from all documentation review to ensure eligibility and calculate reimbursement totals.
• As lead, coordinated with management to create training materials and tighten up software tools to enhance and maximize staff performance.
• Led training for new QA/QC personnel
• Worked closely with management to review SOP and update as new situations arose throughout the program.