Breann Massey
Ponchatoula
Summary
Detail-oriented Office Manager with expertise in workflow optimization, budget management, and staff training. Proven track record in enhancing team productivity and administrative efficiency.
Overview
14
14
years of professional experience
Work History
Office Manager
Power LG LLC
Boutte, LA
01.2024 - Current
- Managed daily office operations to ensure efficiency and productivity.
- Implemented office policies and procedures to improve administrative efficiency.
- Trained new staff on office protocols and software systems for better integration.
- Facilitated meetings and prepared agendas, ensuring effective communication across teams.
- Monitored budget expenditures for operational activities, promoting cost-effective practices.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Apex Transportation, LLC
St. Rose, LA
01.2018 - 12.2023
- Developed and maintained filing systems to enhance document retrieval accuracy.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Charge Entry Specialist
Crescent City Orthopedics
Metairie, LA
04.2017 - 01.2018
- Processed charge entries efficiently, ensuring accurate billing for orthopedic services.
- Verified patient insurance information to facilitate timely claims submission and reduce denials.
- Collaborated with healthcare providers to resolve discrepancies in patient records and charges.
- Conducted regular audits of charge entries to ensure compliance with billing regulations and standards.
- Implemented process improvements that streamlined workflows and reduced processing time for claims.
Claim Denial Specialist
MedCentris
Hammond, LA
07.2016 - 03.2017
- Analyzed denied claims to identify root causes and improve resolution processes.
- Developed action plans for appeal submissions, enhancing overall claim approval rates.
- Collaborated with healthcare providers to gather necessary documentation for successful appeals.
- Implemented quality control measures to ensure accuracy in claim submissions and follow-ups.
Front Desk Team Lead /Medical Billing Assistant
West Jefferson Womens Health
Marrero, LA
08.2012 - 07.2016
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored staff on customer service protocols and office procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced patient wait times.
- Coordinated communication between patients, medical staff, and administrative personnel to optimize care delivery.
- Resolved patient inquiries and complaints promptly, maintaining high satisfaction levels in service delivery.
- Reviewed and validated patient information for accuracy and compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and inquiries.
- Managed follow-ups on outstanding claims, enhancing revenue cycle management outcomes.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2011
Skills
- Customer service
- Organizational skills
- Clear oral/written communication
- Data entry
- Customer relations
- Bookkeeping
- Payroll and budgeting
- Account reconciliation
- Human resources
- Policy implementation
- Workflow optimization
- Financial tracking
- Expense reporting
- Financial accounting
Timeline
Office Manager
Power LG LLC
01.2024 - Current
Office Manager
Apex Transportation, LLC
01.2018 - 12.2023
Charge Entry Specialist
Crescent City Orthopedics
04.2017 - 01.2018
Claim Denial Specialist
MedCentris
07.2016 - 03.2017
Front Desk Team Lead /Medical Billing Assistant
West Jefferson Womens Health
08.2012 - 07.2016
High School Diploma -
John Ehret High School