Breanna Ferguson
Denham Springs
Summary
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Rentokil-Terminix
08.2023 - 07.2025
- Cultivated strong relationships with key clients through proactive communication and effective problem-solving.
- Resolved service issues by collaborating with technicians and field teams.
- Documented customer interactions accurately in the CRM system.
- Handled escalated complaints to ensure timely resolutions and satisfaction.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Identified upselling and cross-selling opportunities based on customer needs and preferences.
- Resolved complex customer inquiries and complaints to enhance satisfaction.
In Home Caregiver
Self Employed
Denham Springs
01.2020 - 2022
- I watched kids in my home
Baby Room Teacher
YOUNG SCHOLARS ACADEMY
Baton Rouge
01.2019 - 05.2019
- Providing care for babies
- Making sure everything is clean and sanitized
- Playing with the babies
- Doing lesson plans etc
Clerk/Cashier
Drys pharmacy
Zachary
05.2017 - 11.2018
- Answering phones, taking prescription refills, assisting customers with any questions or concerns they might have, bagging medicine, filing medicine, organizing the shelfs, checking in inventory
Teacher
The Rock Daycare
Zachary
09.2012 - 01.2017
- Company Overview: CLOSED DUE TO FLOOD
- Implemented classroom activities that promoted social and emotional development.
- Keep records on individual children, including daily observations, and information about activities, meals served, and medications administered.
- Created a safe and nurturing environment for early childhood learning.
- Organize and store toys and materials to ensure order in activity areas.
- Proficient in managing each child according to individual circumstances
- Implement positive discipline
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Backup front desk receptionist in absence of the Director
- Maintained cleanliness and organization of classroom materials and supplies.
- Developed engaging lesson plans for children aged two to five.
SUMMER AMBASSADOR
Our Lady of the Lake Health
Baton Rouge
05.2011 - 08.2011
- Worked in the Pediatric Intensive Care Unit and the Pediatric Oncology Clinic
- Observed and assisted nurses in their daily duties to help care for patients
- Answered the phones and ran errands
- Interacted with the children by visiting the patients' rooms and bringing some of them to the playroom to distract them from their illnesses
Education
College Degree - Medical coding/insurance specialist
Fletcher Technical Community College
Schriever, LA12.2023
HIGH SCHOOL DIPLOMA -
ZACHARY CHRISTIAN ACADEMY
Zachary, LA05.2013
Skills
- Customer Service
- Critical Care Experience
- Team Member
- Medical Coding
- Organizational Skills
- Childcare
- ICU Experience
- Hospital Experience
- Patient Care
- Medical Billing
- Problem solving
- Supervisory Skills
- Analytic Skills
- Decision Making
- Compassion
- Communication Skills
- Time Management
- Stress Management
- Customer service
- Call center experience
Certification
Medical Coding Certification, 12/01/23, 12/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills And Abilities
- Excellent supervisory skills
- Effective analytic, decision making and problem solving skills
- Exceptional ability to demonstrate compassion and understanding
- Able to communicate effectively with diverse groups and backgrounds
- Good time and stress management skills
Timeline
Senior Customer Service Representative
Rentokil-Terminix
08.2023 - 07.2025
In Home Caregiver
Self Employed
01.2020 - 2022
Baby Room Teacher
YOUNG SCHOLARS ACADEMY
01.2019 - 05.2019
Clerk/Cashier
Drys pharmacy
05.2017 - 11.2018
Teacher
The Rock Daycare
09.2012 - 01.2017
SUMMER AMBASSADOR
Our Lady of the Lake Health
05.2011 - 08.2011
College Degree - Medical coding/insurance specialist
Fletcher Technical Community College
HIGH SCHOOL DIPLOMA -
ZACHARY CHRISTIAN ACADEMY