Breanna Joseph
Alexandria
Summary
Dynamic professional with a proven track record, excelling in conflict resolution and process improvement. Leveraging critical thinking and organizational skills, I successfully reduced case resolution time and enhanced team performance. Adept at data processing, I consistently deliver accurate results while fostering effective communication across cross-functional teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Resolution Coordinator
Walmart
10.2023 - Current
- Facilitated resolution of customer inquiries and disputes through effective communication strategies.
- Coordinated cross-functional teams to streamline dispute resolution processes and improve response times.
- Analyzed trends in customer complaints to identify areas for process improvement and proactive solutions.
- Developed training materials for staff to enhance understanding of resolution protocols and compliance requirements.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Insurance Claims Specialist
Kaiser Permanente
04.2020 - 10.2023
- Processed insurance claims efficiently, ensuring compliance with regulatory guidelines and internal policies.
- Evaluated claim documentation for accuracy, identifying discrepancies to minimize potential losses.
- Collaborated with healthcare providers to obtain necessary information for timely claims resolution.
- Trained new team members on claims processing systems and best practices to enhance team performance.
- Led initiatives to streamline claims workflows, resulting in reduced turnaround times and improved customer satisfaction.
- Analyzed trends in claims data to identify areas for process improvement and risk mitigation strategies.
Data Entry Specialist
American Home Shield Corporation
03.2017 - 03.2020
- Input data accurately into spreadsheets and databases for efficient record-keeping.
- Maintain organized files to ensure quick retrieval of information and support team operations.
- Assist in quality checks to verify accuracy of entered data and resolve discrepancies promptly.
- Utilize data entry software to streamline processes and enhance overall productivity.
Education
Billing & Coding Certificate - Administrative Medical Assistant
Unitech Training Academy
Alexandria, LA10-2015
Alexandria Senior High
Alexandria, LA05-2014
Skills
- Confident decision-making
- Conflict resolution strategies
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Data collection
- Spreadsheet management
- Data processing
- Accuracy and precision
Accomplishments
- Collaborated with team of 20 in the development of ART.
- Achieved PPH of 8.5 or higher by completing cases with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ART Training - December 2023
Timeline
Senior Resolution Coordinator
Walmart
10.2023 - Current
Insurance Claims Specialist
Kaiser Permanente
04.2020 - 10.2023
Data Entry Specialist
American Home Shield Corporation
03.2017 - 03.2020
Billing & Coding Certificate - Administrative Medical Assistant
Unitech Training Academy
Alexandria Senior High
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