Breanna Trosclair
Covington
Summary
**PROFILE UNDER DEVELOPMENT**
Dynamic, experienced leader and behavioral health advocate with hands-on experience in community-based, remote, or hybrid settings and fortified with an innate ability to effectively navigate complex challenges. Liable to demonstrate strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a collaborative, results-oriented mindset. Committed to making meaningful contributions with lasting, impactful outcomes, and advancing organizational goals.
Overview
16
16
years of professional experience
6
6
Certification
Work History
Wraparound Facilitator
Choices Coordinated Care Solutions
11.2021 - Current
- Collaborated effectively with multidisciplinary teams to provide seamless support for families across various life domains ensuring seamless communication and unified care plans.
- Used motivational interviewing to identify strengths and needs while leveraging strengths to assist in the development of individualized, goal-oriented care plans
- Championed the Wraparound model within the organization and beyond, raising awareness about its benefits for families experiencing complex challenges.
- Strong interpersonal skills with the ability to build trust and rapport with diverse populations, including individuals from underrepresented or vulnerable communities
- Proficient in mediating conflicts and facilitating productive discussions among stakeholders with varying needs
- Adept at assessing challenges and implementing creative, actionable solutions in high pressure situations
- Provided crisis intervention support when needed, de-escalating situations and connecting families with appropriate resources.
- Contributed to court proceedings, advocating for family's best interests through the suggestion of balanced solutions.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Mobilized community resources in a timely manner by leveraging an extensive network of contacts and partners, expediting access to needed support services.
- Monitored program outcomes closely by analyzing data trends and making informed recommendations for continuous improvement efforts.
- Thorough understanding of compliance requirements and best practices for maintaining accurate, timely case notes and reports while managing multiple case loads and deadlines simultaneously
Barista and Assistant Manager
PJ’S Coffee
01.2015 - 07.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with coworkers across multiple franchise locations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Developed strategies to incentivize employee engagement and retention.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Often scheduled to work independently in high volume, fast paced environment while prioritizing FCFS counter customers and dual drive through lanes.
- Increased repeat business by providing exceptional customer service and building rapport with patrons across franchise locations.
- Used active listening and strong, ever-changing product knowledge to create personalized beverages that promoted upselling opportunities and enhanced overall customer satisfaction.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Behavioral Therapist and ADMIN CAT
Center for Autism and Related Disorders, Inc
01.2019 - 06.2020
- Maintained a specialty, administrative role aiding in clinic operations: insurance verification, scheduling, record keeping, inventory/stock, patient-provider coordination, and the development of forms, flyers/pamphlets, or educational stimuli
- Gathered information from families and social service agents to inform development of treatment plans
- Maintained highly detailed documentation of patient information including service plan procedures, treatment details, and progress notes
- Utilized appropriate policies for identification of medically related social and emotional client needs
- Taught clients various social, emotional, and developmental skills in clinical and natural environments
- Empowered clients through the acquisition of adaptive living skills such as money management, meal planning, household chores, and personal hygiene tasks.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Partnered with occupational and speech therapists to incorporate sensory integration activities and augmentative communication strategies into treatment plans.
- Implemented aggressive behavior management techniques and crisis prevention measure when necessary to maintain safety within therapy sessions
Assistant Camp Director
Girls Scouts of America
01.2017 - 08.2017
- Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
- Assisted in the creation and direction of camp programs in relation to camp objectives, organization philosophies and policies, in conjunction with the American Camping Association
- Directed assignment and supervision of all camp activity program's unit staff
- Observed both camper and staff behavior to assess level of appropriateness, enforced regulations and procedures using strong and suggestive interpersonal communicative skills.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues in conjunction with park ranger.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students, teaching important life skills, and responding to complex issues.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Monitored crisis management plan, safety, and all procedures as they pertain to the complete supervision of all campers and staff, contact parents when necessary
Education
Bachelor of Arts - Psychology
Southeastern Louisiana University
Hammond, LA05-2020
AFJROTC Summer Leadership School - Aerospace Science And Military Training
Louisiana Tech University
Ruston, LA01-2008
Skills
Business Computer Applications
Client Relationship Management
Performance Management
Emergency Management
Case Management and Consulting
Behavioral And Mental Health Expertise
Proactive, Solution-Focused Problem Solver
Ability To Work Independently
Thrives In Diverse, Cross-Functional Roles
Adaptability And Flexibility
Multitasking and Task Prioritization
Analytical Thinking and Decision Making
Detail Oriented and Eager to Learn
Outreach and Engagement
Consensus Building
Multicultural Awareness
Strength-Based Approach
Motivational Interviewing
Client Advocacy
Team-Building Morale
Behavioral Support
Behavior Modification
Crisis Plan Development
Service Plan Development
Service Integration
Teamwork And Collaboration
Community Networking
Certification
- Adult and Pediatric First Aid/CPR/AED, 2017-Present
- Mental Health First Aid, 2018-2024
- Board Certified Autism Technician, 2019-2021
- Registered Line Technician, 2019-2021
Timeline
Wraparound Facilitator
Choices Coordinated Care Solutions
11.2021 - Current
Behavioral Therapist and ADMIN CAT
Center for Autism and Related Disorders, Inc
01.2019 - 06.2020
Assistant Camp Director
Girls Scouts of America
01.2017 - 08.2017
Barista and Assistant Manager
PJ’S Coffee
01.2015 - 07.2020
- Adult and Pediatric First Aid/CPR/AED, 2017-Present
- Mental Health First Aid, 2018-2024
- Board Certified Autism Technician, 2019-2021
- Registered Line Technician, 2019-2021
Bachelor of Arts - Psychology
Southeastern Louisiana University
AFJROTC Summer Leadership School - Aerospace Science And Military Training
Louisiana Tech University
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