BREDASIA BAILEY
Saint Rose,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee, always looking for ways to improve improvement... Lastly being an outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (PCC)
Odyssey House Louisiana, Inc.
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
Front Desk Receptionist
bridgehouse/gracehouse
03.2023 - 07.2024
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Handled sensitive client information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Trained new team members on company procedures, customer service and issue resolution.
Contact Tracer
hgi-global
01.2022 - 06.2023
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
- Performed record keeping by logging client information within secure contact-tracing software.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
Cashier Team Lead
sams club
12.2020 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sales Representative
sprint
10.2016 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2015
Skills
- Security Procedures
- Case Needs Assessments
- Policy Enforcement
- Client and Community Service
- Safety Practices
- Active Listening
- Activity Planning
- Community Outreach
- Staff Meeting Coordination
- Problem-Solving
- First Aid and CPR
- Verbal and Written
- Reporting and Documentation Communication
- Supply and Inventory
- Critical Thinking Management
- Staff Training
- Payment Processing
- Call Answering and Routing
- Beverage Preparation
- Wound Care
- Crisis Prevention Intervention
- Order Management
- Life Skills Development
- Outstanding Customer Service
- Work Planning and Organization
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
Certification
- First Aid Certification
- CPR Certification
- CPI Certification
Timeline
Patient Care Coordinator (PCC)
Odyssey House Louisiana, Inc.
01.2024 - Current
Front Desk Receptionist
bridgehouse/gracehouse
03.2023 - 07.2024
Contact Tracer
hgi-global
01.2022 - 06.2023
Cashier Team Lead
sams club
12.2020 - 06.2022
Sales Representative
sprint
10.2016 - 03.2021
High School Diploma -
John Ehret High School
- First Aid Certification
- CPR Certification
- CPI Certification
Similar Profiles
Ramy FaresRamy Fares
Program Director at Odyssey House LouisianaProgram Director at Odyssey House Louisiana
LANA HULINGLANA HULING
Family Nurse Practitioner at Odyssey House LouisianaFamily Nurse Practitioner at Odyssey House Louisiana
Damon RiveraDamon Rivera
Referral Coordinator at Odyssey House LouisianaReferral Coordinator at Odyssey House Louisiana