Brenda Couch

• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.

• Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.

• Gathering detailed information from customers and conducting safety reviews.

• Review of every delivery to ensure our drivers have the necessary information to make a safe delivery, and that the needs of our customers have been met. Time will also be spent within the system tracking and looking up item availability for deliveries. To be successful, I must maintain strong customer, colleague, and vendor relationships, and have a strong knowledge of safety protocols and proper delivery procedures.
• Collaborated with team members to optimize workflow, resulting in increased productivity across various departments.
• Provided excellent customer service by resolving inquiries promptly and professionally.
• Coordinated, distributed, and filed paperwork for each delivery.
• Set up delivery schedules, monitored progress and informed customers of delays or changes.
• Assisted drivers, equipment operators, and other employees in grouping and sorting materials.
• Promoted continuous improvement of workplace safety and environmental practices.

• Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
• Managed daily operations, client relations and IT.
• Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
• Assisted with creating promotional displays that highlight featured items from the bakery.
• Organized monthly staff meetings to review progress against goals and objectives set out by management.
• Monitored quality assurance of all products produced in the bakery department.
• Managed inventory of baking supplies, ingredients, and equipment.
• Ordered necessary supplies for production needs as needed.
• Supervised staff members to ensure efficient operations in the bakery department.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Verified customer credit to establish payment method for accommodations.
• Provided information about the hotel's amenities, services and surrounding areas to guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Facilitated successful front desk operations for high-volume hotel.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Stocked supplies at the front desk such as forms, stationery items, brochures.
• Managed cash drawer according to established accounting guidelines. Collected room deposits, fees, and payments.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Greeted guests in a professional and friendly manner.
• Assisted with room reservations, changes and cancellations.
• Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
• Assisted guests with check-in and check-out procedures as needed.
• Kept records of room availability and guest accounts, manually or using computers.
• Resolved customer complaints in a timely manner while following company policies and procedures.
• Responded to inquiries and room requests made online, by phone, and via email.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Prepared staff work schedules and assigned team members to specific duties.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Negotiated contracts with clients, ensuring profitable agreements that met both parties'' needs.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Formed and sustained strategic relationships with clients.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Counted and packaged currency and coins.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Reconciled cash drawer and resolved discrepancies.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.