Brenda Cruz
Gretna
Summary
Customer-focused professional with over 3 years of experience in customer service, front desk operations, and administrative support. Strong background in client relations, call management, problem resolution, and multitasking in fast-paced environments. Currently working in the hospitality industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Wyndham Garden Hotel
07.2024 - Current
- - Welcome and assist guests, providing professional customer service.
- - Manage front desk operations, check-in/check-out, and guest inquiries.
- - Handle multi-line phone systems and administrative tasks.
- - Resolve guest concerns efficiently and professionally.
Money Transfer Agent / Customer Service Representative
Latino Express
08.2022 - 06.2024
- - Managed transactions for multiple money transfer companies and high-value deposits.
- - Assisted customers with financial services while ensuring accuracy and confidentiality.
- - Resolved customer issues and maintained strong client relationships.
Education
High School Diploma - undefined
West Jefferson High School
Harvey, LA, United States01.2022
Middle School - undefined
Instituto Técnico Dr. Ramón Rosa
Honduras01.2019
Skills
- Customer Service
- Sales Support
- Administrative Operations
- Microsoft Word
- Problem Solving
- Organization
- Communication
- Teamwork
Certification
- - Certified Medical Assistant
- - Basic Life Support (BLS)
- - CPR Certification
LANGUAGES
Spanish – Fluent
English – Fluent
Timeline
Front Desk Agent
Wyndham Garden Hotel
07.2024 - Current
Money Transfer Agent / Customer Service Representative
Latino Express
08.2022 - 06.2024
High School Diploma - undefined
West Jefferson High School
Middle School - undefined
Instituto Técnico Dr. Ramón Rosa