Brenda Jackson
Gonzales
Summary
Dynamic administrative professional with a proven track record at the USDA, National Finance Center. Expert in strong organization and verbal communication. Adept at managing sensitive information, I consistently upheld confidentiality while optimizing executive scheduling and travel arrangements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Attendance Clerk
Jefferson Parish School Board
10.2017 - 10.2022
- Recorded daily attendance data accurately to ensure compliance with school policies.
- Assisted in maintaining student records and updating attendance systems efficiently.
- Communicated with teachers and parents regarding student attendance issues effectively.
- Coordinated with administrative staff to resolve discrepancies in attendance data promptly.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Input daily attendance information into office database for [Number]-student school.
Secretary
Department of Defense, Army Recruiting Battalion
08.2008 - 10.2013
- Managed scheduling and calendar coordination for executive team, enhancing organizational efficiency.
- Developed and maintained filing systems, ensuring easy access to important documents and records.
- Facilitated communication between departments, improving information flow and collaboration on projects.
- Prepared meeting agendas and minutes, providing accurate documentation for strategic discussions.
- Coordinated travel arrangements and itineraries, optimizing logistics for business trips.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Administrative Assistant
USDA, Farm Service Agency
02.2004 - 08.2008
- Developed and maintained filing systems, ensuring accessibility and organization of critical documents.
- Assisted in preparation of reports and presentations, enhancing communication with stakeholders.
- Implemented office procedures that improved workflow and increased overall productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Secretary
USDA, National Finance Center
06.1990 - 02.2004
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Oversaw travel arrangements for personnel, ensuring compliance with government regulations and policies.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed time sheets for 40 employees
Education
No Degree - Secretarial Science
Urban League Word Processing School
New Orleans, LA Skills
- Interpersonal respect
- Strong organization
- Verbal and written communication
- Truancy reporting
- Telephone etiquette
- Microsoft office
Accomplishments
- Documented and resolved discrepancies in the students attendance records which led to the amount of absences being reduced.
Certification
- 8 hours of classroom training, on-the-job.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Avid Reader (Danielle Steel)
- Watching Movies and TV Shows (Lifetime & Game Show Network)
- Documenting and sharing travel experiences ( I have traveled to 30 of our United States) I have taken 4 cruises
- Music (Kenny G)
Timeline
Attendance Clerk
Jefferson Parish School Board
10.2017 - 10.2022
Secretary
Department of Defense, Army Recruiting Battalion
08.2008 - 10.2013
Administrative Assistant
USDA, Farm Service Agency
02.2004 - 08.2008
Secretary
USDA, National Finance Center
06.1990 - 02.2004
No Degree - Secretarial Science
Urban League Word Processing School