Brenda Kirkwood
Hammond
Summary
Administrative professional transitioned into Reservations Agent role. Delivered high-volume phone and email support, coordinated calendars and travel, and maintained accurate records while managing confidential information. Focused on optimizing resources to achieve business objectives and enhance team performance.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator 3
LOUISIANA OFFICE OF JUVENILE JUSTICE
Hammond
08.2023 - Current
- Maintain and organize confidential files and documents, ensuring audit-ready accessibility and strict confidentiality
- Manage incoming calls and emails, responding promptly and professionally to clients, vendors, and internal staff inquiries
- Provide comprehensive administrative support to a 24-person team, including calendar management, meeting scheduling, and travel coordination
- Prepare professional correspondence, reports, and presentations with accuracy and attention to detail
- Handle sensitive information such as employee records, juvenile information, and legal documents with discretion
Mortgage Loan Processor
US Capital Group of Louisiana
Baton Rouge
01.2012 - 12.2022
- Interviewed, researched, and assessed 45 loan applicants monthly. Resulted in 99% loan approvals for customers while enabling a consistent income of $100K income for the company.
- Confirmed applicant loan-worthiness through assessment of credit status and financial position.
- Ensured applicants met minimum qualifications based on lender requirements for approval.
- Assisted applicants in gathering loan documentation at the start of the loan process, minimizing underwriter reviews prior to approval.
- Developed trustworthy relationships with customers seeking a mortgage.
- Provided regular and consistent updates with both the customer and sales team to ensure smooth processing while delivering superb customer service.
- Processed loans efficiently to meet closing deadlines.
- Worked closely with loan officers and loan origination resources to gather and prepare all documents needed to satisfy underwriting requirements.
- Called applicant employers, past and present, to verify employment prior to final loan approval and loan closing.
- Communicated with attorneys, court clerks, and title companies.
- Obtained homeowner's insurance quotes for 99 % customers, providing them with additional options to choose, including quotes they received on their own.
- Secured homeowner's insurance quotes for 99% of customers, presenting varied choices for their consideration.
- Provided training to new employees on processing and maintaining customer files throughout the loan lifecycle.
- Processed 45 files per month post-closing to comply with federal and state mortgage regulations and ensure proper storage for future audits from the Office of Financial Institution (OFI).
Mortgage Loan Processor
US Capital Corp
Louisiana
01.2007 - 12.2011
- Interviewed, researched, and assessed 30 loan applicants monthly. Resulted in 99% loan approvals for customers while enabling a consistent income of $82K income for the company.
- Assisted applicants with gathering proper loan documentation at the start of the loan process to ensure the limited number of times an underwriter reviewed each file prior to loan approval.
- Processed loans quickly to meet closing deadlines.
- Collaborated with loan officers and loan origination resources to gather and prepare documents for underwriting requirements.
- Post-closed 30 files per month complying with federal and state mortgage regulations and properly stored them in the event of any future audits from the Office of Financial Institution (OFI).
- Understood and complied with every changing federal and state laws and regulations for conventional and government mortgages, such as Fair Housing Act (FHA), Real Estate Settlement Procedures Act (RESPA), TILA-RESPA integrated disclosures (TRID), the Equal Credit Opportunity Act (ECOA), the Fair Credit Opportunity Act (FCRA).
- Built trustworthy relationships with customers to enhance their mortgage experience.
Mortgage Loan Processor
US Capital Corp of Louisiana
Baton Rouge
01.2007 - 12.2011
- Verified employment and gathered necessary documentation to satisfy underwriting requirements.
- Ensured compliance with federal and state mortgage regulations, facilitating efficient post-closing file storage and readiness for audits.
- Built strong relationships with customers through clear communication during loan processing, enhancing customer satisfaction.
- Ensured privacy and security of customer information throughout the loan process.
- Handled high-volume calls, effectively screening and directing inquiries to appropriate parties.
Education
Associates - General Studies
Baton Rouge Community College
Baton RougeSkills
- Event coordination
- Travel coordination
- Calendar management
- Document management
- Record keeping
- Financial reporting
- Data entry
- Microsoft Office
- Organizational skills
- Customer service
- Confidential information handling
- Communication skills
Notable Skills
- Confidential information handling
- Communication skills
- Meeting scheduling
- Invoice processing
- Calendar management
- Microsoft Office
- Organizational skills
- Record keeping
- Customer service
- Travel coordination
Timeline
Administrative Coordinator 3
LOUISIANA OFFICE OF JUVENILE JUSTICE
08.2023 - Current
Mortgage Loan Processor
US Capital Group of Louisiana
01.2012 - 12.2022
Mortgage Loan Processor
US Capital Corp
01.2007 - 12.2011
Mortgage Loan Processor
US Capital Corp of Louisiana
01.2007 - 12.2011
Associates - General Studies
Baton Rouge Community College