Summary
Overview
Work History
Education
Skills
Websites
Education And Professional Development
Military Service
Certification
Interests
Timeline
Generic

Brent Dugas

Baton Rouge

Summary

Results-driven professional with 20+ years of combined experience in banking, hydrographic surveying, and military communications. Skilled in financial analysis, technical project support, and client relationship development. Proven ability to manage complex operations, lead teams, and deliver measurable results. Brings a unique blend of financial leadership, technical precision, and business development expertise, making a strong candidate for roles in construction project estimating, business operations, or development management.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Home Lending Advisor

JPMorgan Chase Bank
03.2024 - Current
  • Increased loan volume by 53% in the local market.
  • Chase Certified in FHA and VA lending.
  • Maintained a 9.9/10 customer satisfaction score throughout tenure.
  • Developed and trained bankers on effectively communicating complex home lending solutions.
  • Analyzed customer financial profiles to recommend personalized lending solutions.
  • Facilitated loan applications by guiding clients through documentation and compliance processes.
  • Collaborated with cross-functional teams to streamline lending operations and enhance customer service experience.

Licensed Mortgage Loan Officer

Regions Bank
10.2019 - 03.2024
  • Directed daily branch operations while driving retail and mortgage lending growth.
  • Consistently achieved top-tier performance rankings in both loan volume and client satisfaction.
  • Managed teams, budgets, and compliance standards with precision and accountability.
  • Strengthened ability to analyze risk, review contracts, and build trusted client relationships.
  • Developed customized mortgage solutions tailored to client needs and financial situations.
  • Evaluated credit histories and financial documents to assess loan eligibility and risk.
  • Cultivated relationships with real estate agents and financial institutions to expand referral networks.

Licensed Mortgage Loan Officer

First Financial Bank
06.2018 - 10.2019
  • Evaluated client financial profiles to determine mortgage eligibility and options.
  • Developed tailored loan solutions based on comprehensive needs assessments.
  • Facilitated communication between clients, lenders, and third-party vendors for seamless transactions.
  • Guided clients through the loan application process, ensuring understanding of terms and conditions.
  • Implemented strategic marketing initiatives to expand client base and increase referrals.
  • Led workshops to educate clients on mortgage products, improving overall client knowledge and satisfaction.

Branch Manager/Licensed Mortgage Loan Officer

First Security Bank
11.2014 - 05.2018
  • Led branch operations, ensuring compliance with company policies and financial regulations.
  • Developed and implemented strategic sales initiatives to enhance customer engagement and increase revenue.
  • Mentored and trained staff to improve performance and foster a collaborative team environment.
  • Streamlined operational processes, enhancing efficiency and reducing costs across branch activities.
  • Evaluated staff performance regularly, providing constructive feedback to support professional development initiatives.
  • Cultivated strong relationships with key clients, enhancing customer satisfaction and loyalty through personalized service.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Licensed Branch Team Lead Manager

Regions Bank
11.2011 - 11.2014
  • Led branch operations, ensuring compliance with policies and regulations.
  • Developed and implemented training programs for new team members.
  • Streamlined customer service processes, enhancing client satisfaction and retention.
  • Mentored staff in sales techniques, improving overall team performance.
  • Coordinated community outreach initiatives to promote bank services and build relationships.
  • Oversaw daily branch activities, optimizing workflow efficiency and productivity.
  • Implemented targeted sales strategies to drive revenue growth and exceed performance targets.
  • Assisted in the recruitment process, identifying top talent to join the branch team.

Hydrographic Surveyor

Tesla Offshore
06.2008 - 11.2011
  • Conducted hydrographic surveys to support offshore pipeline and oil platform installation projects.
  • Operated advanced Trimble positioning, sonar, and mapping technologies to ensure subsea construction accuracy.
  • Collaborated with engineers and project managers to align survey data with construction and safety standards while timely achieving project goals.
  • Gained field experience in technical data analysis, project execution, and cross-disciplinary teamwork, directly applicable to construction project estimating and operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Satellite Wideband & Telemetry Systems Specialist

United States Air National Guard
01.2001 - 01.2005
  • Installed and maintained satellite communication and telemetry systems supporting critical mission readiness.
  • Developed technical troubleshooting, systems analysis, and operational planning expertise.
  • Strengthened discipline, teamwork, and problem-solving in high-pressure environments.
  • Managed system configurations to ensure optimal performance and security compliance.

Education

Bachelor of Science - General Studies

Louisiana State University
Baton Rouge, LA
05-2008

Associate of Applied Science - Basic Electronics And Satellite Wideband Telemetry

USAF Technical School
Augusta, GA Fort Gordon
05-2002

Skills

  • Financial Analysis & Budgeting
  • Business Development & Client Relations
  • Technical Systems & Data Analysis
  • Risk Assessment & Compliance
  • Team Leadership & Staff Development
  • Cross-Disciplinary Project Coordination
  • Credit analysis
  • Cash flow analysis
  • Collateral evaluation

Websites

Education And Professional Development

  • Previously licensed in life and health insurance and fixed annuities
  • National Mortgage Lending Service certified
  • Professional Certificate, Pending/Planned, London School of Planning and Management LSPM -Construction Cost and Estimating


Military Service

United States Air National Guard, 236th CBCS, Hammond, LA, Satellite Wideband & Telemetry Systems Specialist, 01/01/01, 01/01/05, Installed and maintained satellite communication and telemetry systems supporting critical mission readiness., Developed technical troubleshooting, systems analysis, and operational planning expertise., Strengthened discipline, teamwork, and problem-solving in high-pressure environments.

Certification

NMLS certified, FHA Certified, VA Certified for Home Lending

Interests

  • I enjoy cooking for friends and family gatherings
  • Enjoy participating in BRAAS Baton Rouge Ancient Athletes for overall physical and mental well-being
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Keeping up with economic news and trends in the market

Timeline

Senior Home Lending Advisor

JPMorgan Chase Bank
03.2024 - Current

Licensed Mortgage Loan Officer

Regions Bank
10.2019 - 03.2024

Licensed Mortgage Loan Officer

First Financial Bank
06.2018 - 10.2019

Branch Manager/Licensed Mortgage Loan Officer

First Security Bank
11.2014 - 05.2018

Licensed Branch Team Lead Manager

Regions Bank
11.2011 - 11.2014

Hydrographic Surveyor

Tesla Offshore
06.2008 - 11.2011

Satellite Wideband & Telemetry Systems Specialist

United States Air National Guard
01.2001 - 01.2005

Bachelor of Science - General Studies

Louisiana State University

Associate of Applied Science - Basic Electronics And Satellite Wideband Telemetry

USAF Technical School

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Brent Dugas