Bria Pitts
Denham Springs
Summary
Customer-focused Front of House professional adept at enhancing guest experiences through attentive service and effective complaint resolution. Proven ability to thrive in fast-paced environments while managing team collaboration and operational efficiency. Consistently achieved positive feedback and fostered customer loyalty through personalized interactions.
Overview
4
4
years of professional experience
Work History
Front of House Member
Chick-fil-A
Denham Springs
05.2025 - Current
- Achieved consistent positive guest feedback.
- Balanced customer satisfaction with efficient table management.
- Ensured seamless service from arrival to departure.
- Delivered exceptional customer service by addressing needs promptly.
- Rebuilt trust with customers through effective resolution of complaints.
- Resolved customer complaints swiftly.
- Decreased customer dissatisfaction.
- Successfully handled high-volume shifts.
- Fostered collaboration through team-building activities.
Front of House Team Member
Chick-fil-A
Natchitoches
09.2024 - Current
- Elevated guest experience through attentive service and personalized interactions.
- Consistently exceeded guest satisfaction.
- Anticipated guest needs.
- Cultivated strong relationships with regular patrons, fostering loyalty and repeat visits.
- Coordinated team duties during peak dining hours to ensure smooth service and guest satisfaction.
- Resolved issues rapidly.
- Implemented strategies to minimize food waste in kitchen operations.
Carhop
Sonic Drive-In
Central
06.2023 - 08.2024
- Fulfilled customer expectations.
- Met customer satisfaction daily.
- Provided personable and responsive customer service.
- Resolved complaints quickly to enhance customer satisfaction.
- Ensured customers received correct items.
- Maintained positive interactions with customers.
- Drove customer loyalty.
Cashier
Oak Point Fresh Market
Central
06.2022 - 04.2023
- Handled cash, credit, debit, and gift card payments.
- Managed high-traffic periods.
- Trained new hires in customer service standards.
- Provided product education to customers to enhance their shopping experience.
- Worked closely with management to align team goals.
- Improved team efficiency by implementing new workflows that enhanced collaboration.
Education
High School Diploma -
Central High School
Baton Rouge, LA05-2024
Skills
- Inventory management
- Cash handling
- Sales achievement
- Table setup
- Safety compliance
- Time management
- Multitasking skills
- Team collaboration
- Effective communication
- Customer excellence
Timeline
Front of House Member
Chick-fil-A
05.2025 - Current
Front of House Team Member
Chick-fil-A
09.2024 - Current
Carhop
Sonic Drive-In
06.2023 - 08.2024
Cashier
Oak Point Fresh Market
06.2022 - 04.2023
High School Diploma -
Central High School