BRIAN BAUDOIN
Lafayette,LA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
34
34
years of professional experience
Work History
Account Manager
Solar Turbines
01.2017 - Current
- Attend monthly sales meetings and quarterly sales trainings.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty.
- Work with customer base by providing technical proposals for gas turbine engine overhaul, gas compressor overhaul/restage, gas turbine control system upgrade, gas turbine enclosure fire and gas detection system upgrade, and gas turbine package refurbishment projects.
- Accountable for yearly Sales Revenue targets.
Field Service Supervisor II
Solar Turbines
04.2011 - 01.2017
- Ever-changing responsibilities supporting the District Service Manager both technically and commercially
- Management and development of 21 Field Service Representatives
- Provide the Leadership example for Solar's commitment to Health, Safety, Security and Environmental responsibility
- Plan and organize assignments and dispatch Field Service Representatives to assure timely response to Customer requests
- Staff, train, motivate, and supervise an efficient, professional, technical workforce through effective goal setting, timely performance reviews, development programs, and sound management
- Provide input to the District Manager to manage staffing levels to ensure adequate support for all anticipated customer requirements and staff development
- Actively utilize and support the Work Force Management Process
- Promote Work Force Management use by district personnel as well as provide feedback to the WFM process manager
- Fill in for the District Service Manager in his/her absence.
District Project Engineer I
Solar Turbines
10.2008 - 04.2011
- Assist the District Service Manager both technically and commercially and take the primary field role in managing after-market projects and activities
- Interface, coordinate and communicate with various internal Solar Turbines groups such as the San Diego Project Management and Mabank Package Refurbishment Teams
- Review and coordinate technical details and field execution of various project activities such as field controls retrofits/upgrades to maintain project schedules and maximize customer satisfaction
- Plan & organize assignments and dispatch FSR's, as required, to assist the District Service Manager to assure a timely response to customer call-outs, contract maintenance visits, new Gas Turbine equipment commissioning projects, gas turbine control system upgrade commission projects and other customer related activities.
Field Service Representative I, II, III, IV
Solar Turbines
10.2000 - 09.2008
- Served as district technical lead, dealt with customer service assignments including performing preventive maintenance, bore scope inspections, trouble shooting, gas turbine engine installation, new gas turbine compressor/generator package commissioning projects, and customer operation and maintenance training.
- Provided mentorship for peer development.
Gas Turbines Systems Technician (Mechanical)
United States Navy
08.1990 - 11.2000
- Completed GSM A School, GSM C School, CG 47 Hot Plant and Advanced Operator Training US Naval Service Training Command Great Lakes, IL.
- Served aboard USS Mobile Bay (CG 53) and USS Rodney M Davis (FFG 60).
- Completed Enlisted Recruiter Orientation Training Naval Air Station Pensacola, FL.
- Canvis Recruiter Navy Recruiting Station New Iberia, LA Naval Recruiting District Houston, TX.
Education
High School Diploma -
Erath High School
Erath, LASkills
- Client Relationship Management
- Revenue Generation
- Account verification
- Opportunities Identification
- Customer training
- Account Management
- Gas Turbine Electrical/Mechanical Trouble Shooting
- Maintenance and Operation of Gas Turbine Packages to include transmitter/switch calibration, bore scope inspection, Programmable Logic Control processor management
Timeline
Account Manager
Solar Turbines
01.2017 - Current
Field Service Supervisor II
Solar Turbines
04.2011 - 01.2017
District Project Engineer I
Solar Turbines
10.2008 - 04.2011
Field Service Representative I, II, III, IV
Solar Turbines
10.2000 - 09.2008
Gas Turbines Systems Technician (Mechanical)
United States Navy
08.1990 - 11.2000
High School Diploma -
Erath High School
Similar Profiles
Gaven ParkerGaven Parker
Test Technician at Solar Turbines Inc. A CaterpillarTest Technician at Solar Turbines Inc. A Caterpillar
James LingJames Ling
Test Technician at Solar TurbinesTest Technician at Solar Turbines
Jason CoxJason Cox
Principle Refurb Tech at Solar TurbinesPrinciple Refurb Tech at Solar Turbines
KENJIE TANKENJIE TAN
Structure Package Mechanic at Solar TurbinesStructure Package Mechanic at Solar Turbines
Evie PetitEvie Petit
Registered Line Technician at Ecole Pour ToutRegistered Line Technician at Ecole Pour Tout