Brian Milton
Denham Springs
Summary
Dedicated and results-driven professional with a strong work ethic and a commitment to excellence. Known for reliability, efficiency, and the ability to go above and beyond to meet goals. Adept at multitasking, problem-solving, and working collaboratively in fast-paced environments. Passionate about continuous improvement and delivering high-quality results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager
Price LeBlanc Toyota
Baton Rouge
06.2020 - 09.2025
- Manage inbound and outbound leads while building strong customer relationships.
- Coordinate with the sales team to maximize conversion rates and ensure a seamless sales process.
- Communicate effectively via text, phone, email, and chat to engage with potential and existing customers.
Front Desk Supervisor
Quality Inn and Suites
Donaldsonville
02.2019 - 06.2020
- Welcomed guests and provided exceptional customer service throughout their stay.
- Managed check-ins and check-outs efficiently while handling reservations and inquiries.
- Addressed guest concerns, processed payments, and coordinated with housekeeping and other departments to ensure a seamless experience.
- Maintained accurate records and upheld hotel policies to enhance guest satisfaction.
Customer Service
NAPA Auto Parts
Lockport
10.2018 - 08.2019
- Provide friendly, knowledgeable assistance to customers in-store, over the phone, and online. Help identify and locate the right automotive parts using catalogs and inventory systems. Process orders, returns, and exchanges efficiently while maintaining accurate records. Support both retail and wholesale customers, including local repair shops and DIY enthusiasts, ensuring a positive experience and timely solutions.
Cashier
Target
Thibodaux
11.2017 - 09.2018
- Efficiently processed guest checkouts while providing prompt and professional customer service.
- Handled guest concerns, complaints, and inquiries to ensure a positive experience.
- Managed returns, order pickups, and assisted with various customer service functions to enhance satisfaction and streamline operations.
Delivery Driver
Sherwin-Williams
Houma
08.2017 - 11.2017
- Safely transport paint and related materials to residential, commercial, and industrial locations.
- Load and unload trucks efficiently, ensuring accurate and timely deliveries.
- Maintain inventory control, provide excellent customer service, and adhere to all safety and transportation regulations.
Cashier
Franklin Supermarket
Franklin
02.2014 - 08.2017
- Check out customers/ Customer Service
Customer Service Representative
Walmart
Franklin
03.2011 - 09.2012
- Cashier, customer service desk, answer phones, money orders, etc.
Criminal Justice Internship
St. Mary Parish Clerks Office
Franklin
06.2009 - 06.2010
- Performed a variety of administrative tasks, including scanning, filing, and handling mail.
- Organized and managed criminal and civil dockets by pulling and sorting documents.
- Provided general office support to ensure efficient daily operations, maintaining accuracy and confidentiality in all tasks.
Education
Diploma -
Franklin Senior High School
Franklin, LA05.2010
Skills
- Sales negotiation
- Front Desk
- Multi-line Phone Systems
- Interpersonal skills
- Training & development
- Client follow-up
- Clear language communication
- Customer Service
- Guest services
- Computer literacy
- Auto service management
- Team management
- Achieving sales targets
- Typing
- Client interaction via phone calls
- Telemarketing
- Computer skills
- Sales management
- Sales management systems proficiency
- Guest Service
- Outbound calling
- Attention to detail
- Inside sales
- Customer relationship building
- Time management
- Dealership experience
- Business development
- Hospitality Experience
- Team Member
- CRM software
- Customer service
- Outbound sales
- Automotive sales
- Hotel and accommodations guest inquiries
- Customer retention
- Written communication
- Hospitality
- Live chat
- Online automotive sales
- Phone call management
- Professionalism
- Hotel and accommodations guest check-in
- Outlook
- Hotel and accommodations guest check-out
- Business hotel experience
- Customer support
- Multitasking
- Lead generation
- Interpersonal communication
- Windows
- Front Office
- Cash handling
- Databases
- Writing skills
- Computer operation
- Filing
- Technical Proficiency
- Microsoft Office
- Sales
- Guest reservation booking
- Retail sales
- Leadership
- Sales pipeline
- Guest Services
- Sales support
- Customer relationship management
- Customer communication
- Financial services
- Client inquiry handling
- Productivity software
- Critical thinking
- CRM Software
- Powerpoint
- Account management
- Calendar management
- Front desk
- Driving
- Video Editing
- Cash register
- Phone communication
- Deal closing
- Reception
- Supervising experience
- CRM system proficiency
- Appointment scheduling
- Analysis skills
- Management
- Customer inquiry handling
- Negotiation
- Sales experience within hospitality industry
- Microsoft Word
- Organizational skills
- Hotel and accommodations guest complaints handling
- Sales Experience
- Communications
- Mobile devices
- Research
- Sales strategy
Certification
- TWIC Card
- Driver's License
Languages
English
Timeline
Business Development Manager
Price LeBlanc Toyota
06.2020 - 09.2025
Front Desk Supervisor
Quality Inn and Suites
02.2019 - 06.2020
Customer Service
NAPA Auto Parts
10.2018 - 08.2019
Cashier
Target
11.2017 - 09.2018
Delivery Driver
Sherwin-Williams
08.2017 - 11.2017
Cashier
Franklin Supermarket
02.2014 - 08.2017
Customer Service Representative
Walmart
03.2011 - 09.2012
Criminal Justice Internship
St. Mary Parish Clerks Office
06.2009 - 06.2010
Diploma -
Franklin Senior High School