Briana Connor
Marrero
Summary
Dynamic customer service professional with experience at Maximus, excelling in conflict resolution and effective communication. Proven track record of resolving complex inquiries and enhancing client satisfaction. Skilled in multi-line telephone operations, I thrive in fast-paced environments, consistently delivering exceptional support and fostering positive relationships with Medicare beneficiaries.
Overview
9
9
years of professional experience
Work History
Medicare Customer Service Representative
Maximus
Hattiesburg
09.2025 - Current
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
- Resolved customer complaints and concerns on time.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
Customer Service Representative
Center for Military Veterans, Service Members, and Families
Hattiesburg
02.2023 - 08.2025
- Interpreted diverse needs to provide front-line service and connect clients with resources.
- Maintained and organized records, ensuring seamless data retrieval and operational support.
- Resolved complex inquiries, directing individuals to appropriate departments for effective problem resolution.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints promptly.
Counselor In Training
Lake Rim Elementary School
Fayetteville
05.2017 - 07.2017
- Assisted with organizing meals, games, and daily activities for kids ages 5 to 13.
- Practiced patience and responsibility while supporting both staff and students.
- Built early experience in multitasking, leadership, and working with diverse age groups.
Education
Master of Arts - Legal Studies
Texas A&M University
College Station, TX08-2026
Master of Business Administration - Business Administration
The University of Southern Mississippi
Hattiesburg, MS, United States08.2025
Bachelor of Legal Studies - Pre-Law, Minor in Business Administration
The University of Southern Mississippi
Hattiesburg, MS, United States08.2024
Skills
- Customer service and relations
- Effective communication
- Problem solving
- Consultative sales
- Multi-line telephone operations
- Conflict resolution
- Team management
- Office management
- Legal research
- Call center experience
Affiliations
- Sigma Gamma Rho Sorority, Inc.
- Financial Secretary (2024-Current, Beta Chi Alumnae Chapter; 2023-2024, Eta Tau Undergraduate Chapter) – Managed chapter finances and maintained detailed records.
- Philanthropy/Community Service Chair (2023-2024) – Organized community service events and fundraising initiatives, demonstrating project coordination skills.
- National Pan-Hellenic Council (NPHC) Executive Board Member (2023)
- Vice President of Philanthropy – Coordinated community service events for the council, showcasing leadership and organizational abilities.
- Order of Omega: Leadership Honor Society (2023-Current)
- The National Society of Leadership and Success (NSLS) (2022-Current)
- The National Society of Collegiate Scholars (NSCS) (2021-Current)
- Lambda Sigma Honor Society (2021-2022)
Awards
President’s List, Spring 2022, Dean’s List, Fall 2020, Candidate for Outstanding Freshman of the Year
Timeline
Medicare Customer Service Representative
Maximus
09.2025 - Current
Customer Service Representative
Center for Military Veterans, Service Members, and Families
02.2023 - 08.2025
Counselor In Training
Lake Rim Elementary School
05.2017 - 07.2017
Master of Arts - Legal Studies
Texas A&M University
Master of Business Administration - Business Administration
The University of Southern Mississippi
Bachelor of Legal Studies - Pre-Law, Minor in Business Administration
The University of Southern Mississippi