Briana Myers
GeauxChiro of Gonzales (Formerly Smith Chiropractic Clinic)
Prairieville
19
years of professional experience
Office Administrator directing revenue cycle, patient scheduling, insurance verification, billing, and collections in a chiropractic clinic. Coordinates HIPAA, OSHA, labor law, and payor compliance while supporting patient satisfaction, staff training, and office procedures. Keeps daily operations moving through organized records management, payment processing, and referral coordination.
Work History
Office Administrator
9 Years 6 Months- Coordinated daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordination of the day-to-day operations of the practice
- Managed appointment scheduling, optimizing office resources to enhance patient experience and satisfaction.
- Supervised patient scheduling, registration, financial counseling, medical records, billing, collection, data entry, processing, and cash posting.
- Promoting excellent customer service by all levels of the staff
- Develops, implements, and maintains office policies and procedures
- Developed, implemented, and maintained office policies and procedures to enhance operational efficiency.
- Maintains and manages all filing and organizational systems for the practice.
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Ensured patient satisfaction by troubleshooting complaints and implementing process improvements to prevent recurrences.
- Responsible for the financial performance of the revenue cycle.
- Patient care coordination and treatment recommendations
- Insurance Verification and Prior Authorizations for Advanced Imaging
- Processing referrals to outside providers
- Attorney Liaison for establishing new client treatment, settlement reductions and medical records
- Medical Records processing for outside requests/providers
- VA Referrals and additional care requests
- Ensures staffing is appropriate for day-to-day operations.
- Coordinates logistics for internal and external meetings and conferences
- Provider credentialing with various payors.
- Oversaw inventory management, maintaining adequate supplies while minimizing costs through strategic vendor partnerships.
- Cultivated positive relationships with patients, addressing inquiries and concerns to ensure consistent care quality.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Front Desk Receptionist/ Front Office Floater
1 Year 4 Months- Provided general office support including patient check-in, insurance verification, and co-pay collection.
- Managed patient check-in and check-out processes, ensuring a smooth experience for all visitors.
- Coordinated appointment scheduling using electronic health record systems to optimize clinic efficiency.
- Assisted patients with insurance verification and handled billing inquiries professionally and accurately.
Collections Specialist/Business Clerk
2 Years- Managed collections, updated bankruptcy information with CCRSI, processed insurance referrals for specialists, and provided front office coverage at check-in, check-out, medical records, and phone receptionist areas.
- Collected co-pays and co-insurances per insurance companies, monitored secure emails from the patient portal, processed medical record requests, and handled insurance referrals and Disability Determination requests.
- Handled end-of-day deposits and money totals for daily patient collections, ensuring front office security.
- Operated phone and intercom systems, managed outgoing company mail, confirmed upcoming and cancelled appointments, and scheduled and rescheduled appointments per patient or MD request.
Receptionist/Phone Operator
9 Months- Operated phone and intercom systems, managed filing, handled incoming and outgoing company mail, and provided general office support.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Handled multi-line phone systems, efficiently directing calls to appropriate departments.
- Maintained accurate records of patient interactions and office communications.
Server
7 Months- Provided customer service and entertainment for guests in restaurant. Ensured accuracy of orders and proper accommodation for guests. Promoted guest loyalty and return visits.
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Trained and mentored new staff on menu offerings and service standards to enhance team performance.
- Streamlined order processing to improve turnaround times and increase table turnover rates.
Server/Hostess
1 Year 9 Months- Greeted and seated guests promptly, ensuring satisfaction throughout their dining experience. Delivered consistent hospitality, enhancing overall guest experience in the restaurant.
Education
Advanced Academic Diploma - Advanced Academic Diploma
High School Diploma - General Studies
Skills
Office and staff management
Patient scheduling
Electronic medical records systems
Microsoft Office and Windows OS
Written and oral communication
Clinic Statistics Tracking
Procedure manual development
Performance review administration
Insurance benefits and authorizations
Provider credentialing
Provider malpractice insurance & licensure
Billing and collections
Revenue cycle management
Insurance verification workflows
Charge capture
Claims denial management
Accounts receivable reconciliation
HIPAA training
OSHA compliance
Accomplishments
- National Sojourner's Award- awarded to any person showing outstanding motivation and Americanismas seen by the National Reserve Officer Training Corps.
- National English Honors Society Member
- National Beta Member
Timeline
Office Administrator
GeauxChiro of Gonzales (Formerly Smith Chiropractic Clinic)
03.2017 - CurrentRead More
Front Desk Receptionist/ Front Office Floater
Spine Diagnostic & Pain Treatment Center
11.2015 - 03.2017Read More
Collections Specialist/Business Clerk
Brookwood Internists, P.C.
07.2013 - 07.2015Read More
Receptionist/Phone Operator
VIP Personnel, Temp Agency / Buffalo Electric, Brookwood Internists, P.C.
10.2012 - 07.2013Read More
Server
Tilted Kilt Pub and Eatery of Birmingham, AL
12.2011 - 07.2012Read More
Server/Hostess
Cracker Barrel Old Country Store
07.2007 - 04.2009Read More
Jacksonville State University
High School Diploma from General Studies
Read More
Pell City High School
Advanced Academic Diploma from Advanced Academic Diploma
Read More