Briana Smith

-Provided exceptional customer support via phone, email, and chat, ensuring a positive experience.
-Handled high volumes of inbound and outbound calls while maintaining quality and efficiency.
-Resolved customer inquiries, complaints, and technical issues with professionalism and empathy.
-Assisted customers with product recommendations, upgrades, and service enhancements.
-Met or exceeded sales and retention goals by offering tailored solutions to customer needs.
-Processed payments, refunds, and account modifications accurately and efficiently.
-Maintained strict confidentiality of customer information in accordance with data privacy laws.
-Consistently met or exceeded key performance metrics, including call resolution and customer satisfaction scores.

-Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

-Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

-Provided technical assistance to customers via phone, email, and chat
-Troubleshooted hardware and software issues for clients
-Performed remote desktop support to assist with troubleshooting
-Documented and maintained detailed records of customer interactions and resolution steps
-Continuously updated knowledge of products and services to effectively support customers
-Collaborated with other team members to efficiently resolve complex technical issues
-Contributed to the development of training materials for new support agents
-Ensured customer satisfaction by delivering high-quality technical support in a timely manner.

-Assisted customers with placing prescription orders, refills, and over-the-counter product inquiries.
-Provided clear and accurate information on medication availability, pricing, and insurance coverage.
-Processed customer payments securely and ensured orders were completed efficiently.
-Managed a high volume of inbound calls while maintaining professionalism and accuracy.
-Addressed customer concerns regarding delayed prescriptions, medication substitutions, and order tracking.
-De-escalated difficult situations with patience and problem-solving skills to ensure customer satisfaction.
-Navigated CVS ordering systems and pharmacy databases to accurately process customer requests.
-Maintained strict compliance with HIPAA regulations and company policies to protect patient information.