Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Jackson

Master's Student In Mental Health Counseling
Prairieville

Summary


Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. These skills are what I will use to apply to my eventual career as a Psychotherapist who is dedicated to aiding in Mental Health and Wellness of individuals suffering from a myriad of Mental Health crisis and diagnoses.

Overview

14
14
years of professional experience

Work History

Retail Store Manager

PetSmart
03.2005 - 05.2018


  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.

Summer Camp Counselor

Boys and Girls Club
05.2005 - 09.2005
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Led groups of children safely through variety of camp activities.
  • Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
  • Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
  • Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.

Retail Sales Associate

Shoe-Nami
05.2004 - 09.2004
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

Master of Science - Mental Health Counseling

Capella University
Minneapolis, MN
05.2001 -

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
05.2001 -

Skills

    Strategic sales direction

    Retail operations

    Sales growth

    Customer service

    Staff management

    Problem-solving

    Highly motivated

    Hiring and training

Timeline

Summer Camp Counselor

Boys and Girls Club
05.2005 - 09.2005

Retail Store Manager

PetSmart
03.2005 - 05.2018

Retail Sales Associate

Shoe-Nami
05.2004 - 09.2004

Master of Science - Mental Health Counseling

Capella University
05.2001 -

Bachelor of Science - Psychology

Capella University
05.2001 -

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Brianna JacksonMaster's Student In Mental Health Counseling