Brianna Lee
Westwego
Summary
Dedicated customer service professional with a strong background in case and document management. Proven ability to maintain accurate records and provide exceptional support, ensuring client satisfaction and effective problem resolution.
Highly proficient in day-to-day administrative operations, showcasing experience in document preparation, meeting coordination, scheduling and office management. Possess strong communication skills, adept at building relationships with diverse groups and individuals. Demonstrated success in streamlining administrative processes to improve efficiency and productivity.
Overview
14
14
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Administrative
East Jefferson General Hospital Health
Metairie
09.2024 - Current
- Delivered optimal administrative, customer service and case management support.
- Provided administrative support including filing paperwork, scanning documents.
- Organized and maintained administrative records and documentation.
Customer Service Representative
National Bankruptcy Services LLC
Dallas
03.2021 - Current
- Assisted clients in understanding bankruptcy processes and documentation requirements.
- Responded to customer inquiries via phone, email, and chat promptly and professionally.
- Maintained accurate records of client interactions and service requests in the database.
Customer Service Representative
AT&T “Express employment professional temp”
Metairie
04.2015 - 03.2021
- Assisted clients in understanding bankruptcy processes and documentation requirements.
- Responded to customer inquiries via phone, email, and chat promptly and professionally.
- Maintained accurate records of client interactions and service requests in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Sprint “ Express Staffing “
Laplace
10.2011 - 04.2015
- Assisted clients in understanding bankruptcy processes and documentation requirements.
- Maintained accurate records of client interactions and service requests in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Christ First Christian Academy
Texas City, TXSkills
- Case management
- Document management
- Customer service
- Database management
Certification
- CNA Certified
Timeline
Administrative
East Jefferson General Hospital Health
09.2024 - Current
Customer Service Representative
National Bankruptcy Services LLC
03.2021 - Current
Customer Service Representative
AT&T “Express employment professional temp”
04.2015 - 03.2021
Customer Service Representative
Sprint “ Express Staffing “
10.2011 - 04.2015
Christ First Christian Academy