Brianna Macaluso
Prairieville
Summary
Proven ability to train and develop employees supervise high-volume shifts, maintain operational standards, and deliver excellent customer service. Strong communicator with experience handling guest concerns professionally and supporting team performance.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Team Trainer
CHICK-FIL-A
12.2021 - 05.2022
- Education of team members on proper use of store products and systems.
- Conducted one-on-one training sessions with team members to develop their skills and knowledge.
Training Supervisor
CHICK-FIL-A
05.2022 - 03.2026
- Scheduled and coordinated training evaluations to assess employee readiness and skill progression.
- Planned and organized training for multiple positions to ensure proper coverage and cross-training.
- Conducted follow-up training sessions with team members who had been in the same positions for extended periods to reinforce standards and improve performance.
- Tracked training completion and performance to ensure all employees met company expectations.
- Collaborated with leadership to align training evaluations with business needs.
- Ensured training timelines were met to maintain daily operational efficiency.
- (2022-2025)
Receptionist
Prime Occupational Medicine
Baton Rouge, LA
03.2026 - Current
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Assisted patients with inquiries and provided exceptional customer service to enhance satisfaction.
- Coordinated communication between medical staff and patients to streamline workflow processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
St. Amant High School
Baton Rouge, LA05.2024
Skills
- Positive attitude
- Teamwork
- Customer service
- Multitasking
- Fast-Paced Operations
- Problem-solving abilities
- Service-oriented mindset
- Time management
- Telephone skills
- Customer/Client relations
Timeline
Receptionist
Prime Occupational Medicine
03.2026 - Current
Training Supervisor
CHICK-FIL-A
05.2022 - 03.2026
Team Trainer
CHICK-FIL-A
12.2021 - 05.2022
High School Diploma -
St. Amant High School