Brianna Matherne
Lockport
Summary
Reliable and personable front desk professional with several years of experience in patient access, customer service, and administrative support. Skilled in providing a welcoming first impression, managing high-volume phone calls, maintaining accurate records, and supporting efficient daily operations in both medical and professional office environments.
Overview
9
9
years of professional experience
Work History
Patient Access Representative /Medical Office Assistant
Ochsner Family Doctor Clinic
Raceland, LA
10.2018 - Current
- Greet patients and visitors and provide professional, compassionate service
- Answer and direct high-volume phone calls to appropriate departments
- Verify, update, and maintain accurate patient and office records
- Assist with scheduling, check-in, and front desk workflow
- Maintain confidentiality of sensitive information
- Communicate effectively with clinical and administrative staff
- Manage multiple tasks efficiently in a fast-paced environment
Rouses Supermarket
01.2017 - 10.2018
- Provided excellent customer service in a high-volume setting
- Advanced from cashier to office cashier
- Assisted with administrative duties, scheduling, and daily operations
- Supported teamwork and clear communication among staff
Education
High School Diploma -
Central Lafourche High School
01.2018
Skills
- Customer Service & Patient Experience
- Phone Management & Call Routing
- Scheduling, Check-In & Office Support
- Organization & Multitasking
- Time Management & Dependability
- Written & Verbal Communication
- Confidential Information Handling (HIPAA-aware)
- Office Equipment & Computer Skills
PROFESSIONAL HIGHLIGHTS
During my years of working in patient-facing and administrative roles, I have been given opportunities to grow professionally and take on additional responsibilities. I have participated in training focused on patient experience, communication, confidentiality, and improving office workflow and teamwork.
ADDITIONAL STRENGTHS
- Professional & Courteous Demeanor
- Strong First-Impression Skills
- Dependable & Punctual
- Calm Under Pressure
- Adaptable & Team-Oriented
Timeline
Patient Access Representative /Medical Office Assistant
Ochsner Family Doctor Clinic
10.2018 - Current
Rouses Supermarket
01.2017 - 10.2018
High School Diploma -
Central Lafourche High School