Brianna Mears
Baton Rouge
Summary
Results-oriented professional skilled in social media marketing and data analysis. Successfully executed promotional events and campaigns that increased brand visibility and customer engagement, driving sales growth and fostering lasting customer relationships. Dynamic supervisor with expertise in team leadership, inventory management, and enhancing customer satisfaction. Proven track record of streamlining operations and implementing effective strategies to boost sales and customer loyalty. Drives necessary change to keep operations lean, agile and ready for any demand. Excellent sense of market conditions, best practices and strategies for boosting profits, expanding reach, and improving internal structures to create positive enhancements from within.
Overview
2
2
years of professional experience
Work History
Supervisor/Manager
Barnes and Noble College Bookstore
Baton Rouge
10.2023 - 11.2025
- Managed daily bookstore operations and ensured efficient workflow among staff.
- Oversaw inventory management, including ordering and stocking merchandise.
- Trained and developed team members to enhance customer service skills.
- Coordinated promotional events and activities to engage customers effectively.
- Implemented visual merchandising strategies to improve product visibility.
- Analyzed sales trends and provided feedback for inventory decisions.
- Maintained a welcoming environment for customers and staff alike.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Streamlined communication channels, improving information flow and decision-making speed.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations of the college bookstore and managed staff schedules.
- Coordinated inventory management and ensured accurate stock levels for textbooks.
- Resolved conflicts between staff members in a professional manner.
- Analyzed sales data to optimize product offerings and improve customer experience.
- Monitored team performance against set targets and goals and provided feedback accordingly.
- Ensured compliance with all safety standards and regulations in the workplace.
Social Media Manager
Barnes and Noble College Bookstore
Baton Rouge
10.2023 - 11.2025
- Developed engaging content for multiple social media platforms.
- Managed daily social media interactions and responded to audience inquiries.
- Collaborated with marketing team to align social media campaigns with brand goals.
- Analyzed audience engagement metrics to refine content strategies.
- Scheduled and published posts using social media management tools.
- Monitored industry trends to inform content creation and strategy shifts.
- Conducted competitor analysis to identify best practices in social media marketing.
- Assisted in planning and executing social media advertising campaigns.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Prepared monthly calendar to manage online content across multiple platforms.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Engaged with and responded to online audience through relevant comments.
- Designed promotional materials using graphic design software applications.
- Assisted in developing strategies for increasing followership and engagement rates.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Developed and implemented successful social media campaigns to support company objectives.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
Receiving Manager
Barnes and Noble College Bookstore
Baton Rouge
08.2024 - 07.2025
- Managed incoming inventory shipments and organized storage areas efficiently.
- Coordinated with suppliers to verify order accuracy and resolve discrepancies.
- Trained new staff on receiving procedures and safety protocols effectively.
- Oversaw the inspection of received merchandise for quality assurance.
- Implemented inventory control systems to track stock levels accurately.
- Maintained warehouse cleanliness and organization to ensure safety compliance.
- Collaborated with team members to optimize receiving workflows daily.
- Communicated with management about inventory shortages and supply issues promptly.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received and staged incoming inventory for movement to storage or sales floor.
- Organized storage areas to maximize movement and minimize labor.
- Managed and organized the receiving of all incoming shipments.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Ensured accuracy in recording product information into inventory system.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Trained and supervised warehouse team, setting schedules and delegating daily tasks.
- Established relationships with carriers to ensure timely deliveries at competitive rates.
- Collected merchandise returns from sales floor, checked price tags, and hung on racks.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Communicated with suppliers regarding product availability, costs, quality issues .
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Provided support throughout the entire supply chain process from purchasing through distribution.
- Monitored stock levels and initiated reorder processes when necessary.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Created and enforced policies and procedures for entire logistics team.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Consistently met company and department objectives within budget and time constraints.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented bar coding system to identify location and quantities of requested items.
- Identified opportunities to reduce cost and improve productivity.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Established or monitored specific supply chain-based performance measurement systems.
- Established transportation cost standards and economical shipping practices.
Bookseller
Barnes and Noble College Bookstore
Baton Rouge
10.2023 - 11.2023
- Assisted customers with book selections and recommendations.
- Managed inventory and organized bookshelves by genre and author.
- Processed sales transactions using point-of-sale systems.
- Coordinated promotional events to enhance customer engagement.
- Maintained a clean and inviting store environment for visitors.
- Trained new staff on store procedures and customer service standards.
- Resolved customer inquiries and concerns in a timely manner.
- Collaborated with team members to achieve sales goals and improve workflows.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Greeted customers as they entered the store, providing friendly customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Explained product features and benefits to encourage sales.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
- Supported online orders by pulling and ringing merchandise for shipment.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Resolved customer complaints in a professional manner.
- Prepared special orders for customers when needed.
- Organized book displays to attractively showcase products.
Education
Bachelor of Science - Forensic Psychology
Louisiana State University
Baton Rouge, LA05-2026
Skills
- Customer service
- Inventory management
- Project management
- Social media marketing
- Team leadership
- Data analysis
Websites
Timeline
Receiving Manager
Barnes and Noble College Bookstore
08.2024 - 07.2025
Supervisor/Manager
Barnes and Noble College Bookstore
10.2023 - 11.2025
Social Media Manager
Barnes and Noble College Bookstore
10.2023 - 11.2025
Bookseller
Barnes and Noble College Bookstore
10.2023 - 11.2023
Bachelor of Science - Forensic Psychology
Louisiana State University