Bridget Faucheaux
Marrero
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Medical Secretary
Klinger & Marshall Dermatology
10.2014 - 09.2024
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed medical billing processes, reducing errors and enhancing revenue collection.
- Enhanced accuracy of medical billing by meticulously reviewing and updating patient insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Secretary
Audubon Dermatology
03.2007 - 07.2014
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Enhanced accuracy of medical billing by meticulously reviewing and updating patient insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Education
Business Computer Technology - Business Office
Gretna Career College
Gretna06-2005
High School Diploma -
Belle Chase High School
Belle Chasse, LA05-2004
Skills
- Medical terminology
- Customer service
- Patient scheduling
- Medical billing and coding
- Organization and time management
- Computer proficiency
Timeline
Medical Secretary
Klinger & Marshall Dermatology
10.2014 - 09.2024
Medical Secretary
Audubon Dermatology
03.2007 - 07.2014
Business Computer Technology - Business Office
Gretna Career College
High School Diploma -
Belle Chase High School
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