Bridgette Duhon
Lafayette
Summary
Detail-oriented Medical and Safety Alarm Dispatcher with expertise in alarm monitoring, real-time tracking, and incident reporting. Proven ability to coordinate emergency responses and maintain calm communication with clients.
Overview
6
6
years of professional experience
Work History
Medical and Safety Alarm Dispatcher
Acadian Total Security
Lafayette
06.2023 - 11.2025
- Monitored alarm systems and responded to alerts in a timely manner.
- Coordinated with emergency services during critical incidents and alarms.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Reported incidents of suspicious behavior.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
- Coordinated communication between responding officers, dispatchers and other personnel on an ongoing basis.
- Adhered strictly to chain of command protocols when making decisions involving departmental operations.
- Provided clear communication to clients regarding alarm status and procedures.
- Assisted in training new dispatchers on protocols and operational procedures.
Warehouse Associate/(Training Assistant)
Amazon, LLC.
Carencro
01.2022 - 06.2023
- Managed inventory levels and organized stock within designated areas.
- Operated material handling equipment to transport products efficiently.
- Collaborated with team members to maintain a clean and safe work environment.
- Received and inspected incoming shipments for accuracy and quality.
- Packaged and labeled outgoing orders for timely delivery to customers.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Monitored product flow to ensure efficient processing in fast-paced operations.
- Utilized warehouse management systems to track inventory movements accurately.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Healthcare Customer Service Representative
CallsPlus/(New Orleans Teleport)
Lafayette
03.2021 - 01.2022
- Documented customer interactions accurately in the CRM system for future reference.
- Handled billing questions and clarified payment procedures to ensure understanding.
- Trained new representatives on service protocols and customer engagement techniques.
- Collaborated with team members to improve service processes and client satisfaction.
- Maintained up-to-date knowledge of healthcare regulations and company policies.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Ensured that proper follow up was completed after each interaction with a customer.
Teacher's Assistant
Lafayette Parish School System
Lafayette
08.2019 - 03.2021
- Explained class procedures, lab policies and important dates.
- Assisted teachers in classroom management and lesson preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Supported students with learning activities and individualized instruction.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Promoted collaboration among students to enhance group dynamics and foster a supportive learning environment.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Assisted in planning and executing engaging activities to enhance student participation and learning outcomes.
Education
Bachelor of Arts - Elementary Education
University of Louisiana At Lafayette
Lafayette05-2018
Skills
- Alarm monitoring
- Emergency coordination
- Incident reporting
- Access control
- Real-time tracking
- Customer relationship management
- Team collaboration
- Data entry accuracy
Timeline
Medical and Safety Alarm Dispatcher
Acadian Total Security
06.2023 - 11.2025
Warehouse Associate/(Training Assistant)
Amazon, LLC.
01.2022 - 06.2023
Healthcare Customer Service Representative
CallsPlus/(New Orleans Teleport)
03.2021 - 01.2022
Teacher's Assistant
Lafayette Parish School System
08.2019 - 03.2021
Bachelor of Arts - Elementary Education
University of Louisiana At Lafayette