Bridgette Hammant
Covington
Summary
Dynamic leader with a strong track record in medical bill review, enhancing operational efficiency and client relations at NOVARE. Expertise in workers' compensation and conflict resolution, driving team performance and billing accuracy. Skilled in policy development and building partnerships with providers and adjusters.
Overview
28
28
years of professional experience
Work History
Cost Containment Director
Carelogic
Houston
04.2019 - Current
- Led strategic initiatives to enhance operational efficiency within the organization.
- Developed and implemented policies aligning with industry best practices and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Cost Containment Services
NOVARE
Madisonville
04.2019 - Current
- Oversaw medical bill review division, managing staff in processing workers' compensation claims.
- Monitored monthly production metrics to ensure team efficiency and productivity.
- Addressed all escalated departmental issues to maintain operational integrity.
- Ensured quality and accuracy of processed medical bills through rigorous oversight.
- Collaborated with adjusters, PPO Networks, and providers to streamline claim processing.
- Resolved client-facing issues to enhance service delivery within the division.
- Developed policies and procedures to standardize operations and improve compliance.
- Managed EDI reporting for clients, ensuring accurate financial documentation.
Medical Bill Review Director
York Risk Services
Mandeville
01.2010 - 11.2014
- Oversaw medical bill review division, ensuring efficient processing of workers' compensation claims.
- Monitored monthly production metrics to enhance staff performance.
- Ensured quality and accuracy of processed medical bills through thorough oversight.
- Addressed client issues to maintain satisfaction and resolve concerns effectively.
- Managed national call center operations, leading a dedicated team towards high performance.
- Analyzed call center metrics and generated reports for ongoing improvement initiatives.
- Developed policies and procedures for medical bill review division to standardize operations.
Medical Bill Review Manager
F.A. Richard and Associates
Mandeville
02.1998 - 01.2010
- Oversaw bill review department, ensuring accurate processing of workers' compensation medical bills.
- Monitored departmental production quotas to meet organizational standards.
- Ensured quality and accuracy of all medical bills processed by staff members.
- Managed state reporting data for department, maintaining compliance with regulations.
- Reviewed high-value medical bills for accuracy and potential additional discounts.
- Coordinated medical bill reporting to state agencies, guaranteeing timely submissions.
Education
High School Diploma -
Grace King High School
Metairie, LA01.1986
Skills
- Client relations management
- Account management
- Leadership and communication
- Product development
- Workers' compensation expertise
- Attention to detail
- Conflict resolution
- Network negotiation experience
- Call center operations
Accomplishments
Established a national call center, resulting in improved customer service and communication for Bill Review division.
Timeline
Cost Containment Director
Carelogic
04.2019 - Current
Director of Cost Containment Services
NOVARE
04.2019 - Current
Medical Bill Review Director
York Risk Services
01.2010 - 11.2014
Medical Bill Review Manager
F.A. Richard and Associates
02.1998 - 01.2010
High School Diploma -
Grace King High School
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