Briel Risin
New Orleans
Summary
Dynamic Customer Service Representative with extensive experience at Hyatt Hotels Corp and Chase Bank. Expert in conflict resolution and active listening, enhancing customer loyalty through empathetic complaint handling. Proven ability to manage high-stress situations, resulting in increased retention rates and positive client feedback. Proficient in Microsoft Excel and data entry.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hyatt Hotels Corp
01.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Chase Bank
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Business Management
Delgado Community College
New Orleans, LA05-2027
High School Diploma -
Walter L Cohen
New Orleans, LA05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Computer proficiency
Timeline
Customer Service Representative
Hyatt Hotels Corp
01.2019 - 01.2023
Customer Service Representative
Chase Bank
01.2016 - 01.2018
No Degree - Business Management
Delgado Community College
High School Diploma -
Walter L Cohen
Similar Profiles
Alicia MorenoAlicia Moreno
Hotel Starbucks Barista at Hyatt Hotels CorpHotel Starbucks Barista at Hyatt Hotels Corp
ASHLI MUSYTASHLI MUSYT
FIELD MARKETING MANAGER at Hyatt Hotels CorpFIELD MARKETING MANAGER at Hyatt Hotels Corp
Carlos ALBERTO HERNANDEZ SERRANOCarlos ALBERTO HERNANDEZ SERRANO
Demi Chef at Hyatt Hotels CorpDemi Chef at Hyatt Hotels Corp