Briell Dobbins
Baton Rouge
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Property One
Baton Rouge, LA
08.2023 - Current
- Conducted property tours, showcasing features and amenities to enhance tenant interest.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained accurate records of lease agreements and tenant information in management software.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed tenant communications, addressing inquiries and resolving concerns promptly.
Customer Service Representative
Sam's Club
Baton Rouge, LA
06.2018 - 07.2023
- Led initiatives to reduce wait times during peak hours through effective scheduling.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer feedback trends to inform management decisions for service enhancements.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing Management
Louisiana State University Shreveport
Shreveport, LA05-2027
Associate of Science - Business Administration
Baton Rouge Community College
Baton Rouge, LA05-2020
Skills
- Customer service-focused
- Data entry
- Corporate policies and procedures
- Sales and marketing aptitude
- Record keeping
- Account management
- Issue escalation
- Application verification
- Interpersonal relations
- Prospect qualification
- Creative problem solving
- Clear communication
Timeline
Leasing Consultant
Property One
08.2023 - Current
Customer Service Representative
Sam's Club
06.2018 - 07.2023
Bachelor of Science - Marketing Management
Louisiana State University Shreveport
Associate of Science - Business Administration
Baton Rouge Community College