Brienan Crouch
Saint Rose
Summary
Dedicated professional with strong customer service skills and a proven track record in relationship building. Committed to enhancing guest experiences and ensuring satisfaction through effective communication and reliable service.
Detail-oriented driver with expertise in time management and operational efficiency. Skilled in coordinating deliveries and enhancing customer satisfaction by maintaining strong communication and building trust with clients. Ready to leverage these strengths for impactful contributions.
Overview
8
8
years of professional experience
Work History
Sales Associate
SUBWAY®Restaurants
02.2018 - 01.2019
- Assisted customers in selecting menu items to enhance satisfaction and drive sales.
- Maintained cleanliness and organization of workstations and dining areas to ensure compliance with health standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Provided product knowledge to customers, promoting special offers and new menu items effectively.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages during busy shifts.
Sales Associate
Smoothie King
01.2019 - 03.2020
- Trained new staff on operational procedures and customer service excellence, fostering a collaborative environment.
- Implemented feedback mechanisms for improving customer experience, contributing to positive dining reviews.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Housekeeping Room Attendant/Front Desk Guest Service Agent
Woodspring Suites
11.2020 - 05.2021
- Cleaned and sanitized guest rooms following hotel standards.
- Replenished supplies, ensuring availability for daily operations.
- Reported maintenance issues to ensure prompt resolution.
- Organized cleaning carts for efficient room service delivery.
- Assisted in laundry duties, maintaining cleanliness and orderliness.
- Collaborated with team members to enhance overall guest satisfaction.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adapted quickly to changing priorities and special requests from guests.
Guest Service Representative
Country Inns & Suites
01.2021 - 07.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Maintained accurate records of guest transactions and preferences to enhance service quality.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Utilized reservation systems to optimize room bookings and manage availability efficiently.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Order Filler
Family Dollar Distribution Center
04.2022 - 01.2023
- Operated warehouse management system to track inventory levels and order fulfillment.
- Picked and packed products accurately to ensure timely shipment.
- Collaborated with team members to optimize order processing workflows.
- Conducted quality checks on outgoing orders to maintain high standards.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
Guest Service Representative
Comfort Inn Airport
03.2022 - 01.2024
- Implemented feedback mechanisms to improve guest satisfaction and service delivery.
- Assisted in training new staff on customer service protocols and software systems.
- Coordinated with management to develop promotional materials enhancing guest engagement efforts.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Driver
EDS Service Solutions
03.2024 - Current
- Operated vehicles to transport goods efficiently and safely to designated locations.
- Maintained compliance with traffic regulations and company policies during all deliveries.
- Conducted regular vehicle inspections to ensure safety and reliability of transportation equipment.
- Assisted in loading and unloading cargo, optimizing space utilization for efficient transport.
- Communicated effectively with dispatchers to coordinate delivery schedules and routes.
- Mentored junior drivers on best practices for safe driving and customer service excellence.
- Implemented process improvements that enhanced overall delivery efficiency and reduced delays.
- Resolved customer inquiries regarding deliveries, ensuring satisfaction through timely communication.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
High School Diploma -
Destrehan High School
Destrehan, LA05-2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Flexible schedule
- Vehicle inspection
- Relationship building
- Friendly and outgoing
Languages
English
Timeline
Driver
EDS Service Solutions
03.2024 - Current
Order Filler
Family Dollar Distribution Center
04.2022 - 01.2023
Guest Service Representative
Comfort Inn Airport
03.2022 - 01.2024
Guest Service Representative
Country Inns & Suites
01.2021 - 07.2021
Housekeeping Room Attendant/Front Desk Guest Service Agent
Woodspring Suites
11.2020 - 05.2021
Sales Associate
Smoothie King
01.2019 - 03.2020
Sales Associate
SUBWAY®Restaurants
02.2018 - 01.2019
High School Diploma -
Destrehan High School