Summary
Overview
Work History
Education
Skills
References
Timeline
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BRILEY RAY

Church Point

Summary

Dedicated customer service lead with proven ability to enhance satisfaction and loyalty. Expertise in problem resolution, team collaboration, and efficient service delivery. Resourceful Customer Service Lead known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team performance.

Overview

4
4
years of professional experience

Work History

Customer Service Lead

FROSTY LAND
CHURCH POINT
04.2022 - 10.2025
  • Maintained accurate cash drawer and ensured proper cash handling procedures.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Collaborated with team members to improve service delivery and workflow efficiency.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Customer Service Manager

THE BOIL SPOT
Church Point
01.2025 - 07.2025
  • Managed daily customer service operations and ensured team efficiency.
  • Facilitated team meetings to address challenges and share solutions.
  • Implemented customer feedback systems to improve service quality.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

High School Diploma -

CHURCH POINT HIGH
Church Point, LA
05-2025

Skills

  • Customer service
  • Team leadership
  • Problem resolution
  • Cash handling
  • Service quality improvement
  • Communication skills

References

References available upon request.

Timeline

Customer Service Manager

THE BOIL SPOT
01.2025 - 07.2025

Customer Service Lead

FROSTY LAND
04.2022 - 10.2025

High School Diploma -

CHURCH POINT HIGH

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BRILEY RAY