BRINYSHA ROBINSON
New Orleans
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Spring Venture Group
New Orleans
06.2024 - 05.2026
- Handled high-volume inbound and outbound calls (up to 400+ daily) to connect prospective clients with licensed insurance agents• Qualified leads by gathering and verifying customer information to ensure accurate agent routing• Maintained strong communication and active listening skills to understand customer needs• Met daily call metrics and performance expectations in a fast-paced sales environment• Accurately documented customer interactions and updated records in company systems
- Engaged customers to identify needs and recommend appropriate solutions.
- Educated clients on products and services to enhance understanding and satisfaction.
- Utilized CRM systems to track customer interactions and manage relationships effectively.
Call Center Representative
University Medial Center
New Orleans
08.2023 - 06.2024
- Answered incoming calls from customers, assisting with product inquiries, billing questions, and resolving service-related issues to enhance customer experience.
- Resolved customer complaints promptly, contributing to increased customer satisfaction and retention.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls to ensure resolution of customer inquiries.
PHARMACY TECHNICIAN
CVS Pharmacy
New Orleans
10.2021 - 08.2023
- Entered patient profiles, billing information, and prescription orders into pharmacy software system to ensure accurate and timely processing.
- Received payment from customers and processed credit card transactions.
- Received payment from customers and processed credit card transactions when necessary.
- Responded to inquiries and requests via telephone to provide information and support to customers.
- Resolved customer issues by addressing concerns and providing solutions.
- Scheduled appointments for patients to ensure efficient clinic operations.
- Provided customer support by answering inquiries and assisting with product-related questions.
- Managed customer relationships using CRM software to improve communication and service.
FRONT STORE LEAD
Dollar general
New Orleans
06.2020 - 10.2021
- Managed daily store operations, ensuring efficient opening and closing procedures, accurate cash handling, seamless register operations, and effective inventory management.
- Delivered exceptional customer service, fostering positive relationships and enhancing customer loyalty.
- Recorded transactions accurately for financial reporting, supporting transparent financial practices.
- Maintained accurate records of transactions for financial reporting.
CUSTOMER SERVICE ASSOCIATE
Passion Staffing
New Orleans
05.2019 - 06.2020
- Greeted customers, identified needs, and facilitated appropriate product or service recommendations.
- Provided detailed product and service information, enhancing customer understanding and satisfaction.
- Greeted customers and identified their needs.
- Utilized active listening skills to effectively address customer questions and resolve complaints.
ASSISTANT
Norwood wedding's
New Orleans
01.2018 - 05.2019
- Streamlined filing systems for documents and records to enhance accessibility.
- Contributed to preparation of reports, presentations, and correspondence to support senior management decision-making.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Managed incoming calls and responded to emails, faxes, and inquiries from customers and vendors to ensure effective communication.
Education
High School Diploma -
The Net Charter High School
Orleans, LASkills
- Customer Relationship Management (CRM)
- Customer Support
- Resolving Issues
- Customer issue resolution
- Appointment Scheduling
- Call Handling
- Workflow Optimization
- Insurance Verification
- Order Verification
- FDA Compliance
- Data Entry
- Problem-Solving Skills
- Safety Protocols
- Document Processing
- Attention to Detail
Timeline
Sales Specialist
Spring Venture Group
06.2024 - 05.2026
Call Center Representative
University Medial Center
08.2023 - 06.2024
PHARMACY TECHNICIAN
CVS Pharmacy
10.2021 - 08.2023
FRONT STORE LEAD
Dollar general
06.2020 - 10.2021
CUSTOMER SERVICE ASSOCIATE
Passion Staffing
05.2019 - 06.2020
ASSISTANT
Norwood wedding's
01.2018 - 05.2019
High School Diploma -
The Net Charter High School