Brisa Wheeler
Shreveport
Summary
My name is Brisa Wheeler, Im 26 years old and when it comes to being a hard worker that is dedicated I can truly say that Im one for sure. I was raised in Shreveport, Louisiana and I attend Ayers Career College under the HVAC program. While attending Ayers Career College I also work two jobs. Im seeking to work with a company in my career field HVAC that I truly enjoy. When working for your company I will be a valuable asset and will do my role as an HVAC technician. Im looking forward into growing within the company as well and to continue to strive for success.
Overview
8
8
years of professional experience
Work History
Customer Service, Central Check Out Representative
Army Airforce Exchange Services
08.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Stock Merchandise
General Merchandiser
Target
10.2021 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
Operations Associate
Army Air Force Exchange Services
02.2019 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Maintained shelf labels and sales promotions
- Inventory Maintenance
Shift Leader
Subway
05.2018 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Captain Shreve Highschool
Shreveport, Louisiana05.2017
Vocational - HVAC
Ayers Career College
Shreveport, LA11-2025
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Conflict Resolution and decision making skills
- Leadership skills
Timeline
Customer Service, Central Check Out Representative
Army Airforce Exchange Services
08.2022 - Current
General Merchandiser
Target
10.2021 - Current
Operations Associate
Army Air Force Exchange Services
02.2019 - Current
Shift Leader
Subway
05.2018 - 02.2019
High School Diploma -
Captain Shreve Highschool
Vocational - HVAC
Ayers Career College