Britian Shields
Lake Charles
Summary
Strategic professional with 8 years in management, logistics, and client relations. Led operations as a Supply Chain Manager in the U.S. Marine Corps, enhancing efficiency and streamlining processes. Transitioned to talent acquisition, recruiting top talent over 2 years. Currently, as Account Manager in retail, foster client relationships and drive sales growth.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Account Manager
AFFORDABLE HOME FURSHININGS
Lake Charles
11.2025 - Current
- Managed client accounts to ensure satisfaction and retention.
- Developed customized solutions for diverse customer needs.
- Coordinated communication between clients and internal teams.
- Presented product offerings and updates to clients regularly.
- Resolved client issues promptly to maintain positive relationships.
- Facilitated contract negotiations to align services with client expectations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
Recruiter
Marine Corps
Lake Charles
01.2024 - Current
- Led recruitment efforts for diverse roles within military and civilian sectors.
- Developed job descriptions to attract qualified candidates for various positions.
- Conducted interviews to assess candidate skills and cultural fit for the organization.
- Managed candidate databases using recruitment software for streamlined processes.
- Facilitated onboarding procedures to ensure smooth transitions for new hires.
- Trained junior recruiters on effective sourcing and interviewing techniques.
- Sourced and screened potential candidates for open positions.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Advertised and promoted open positions using social media and digital marketing procedures.
Supply Chain Manager
Marine Corps
New Orleans
11.2018 - 10.2024
- Managed supply chain operations for logistical support in military deployments.
- Coordinated inventory management to ensure readiness of equipment and supplies.
- Oversaw procurement processes to secure quality materials and services.
- Implemented efficient tracking systems for shipping and receiving activities.
- Analyzed data to improve supply chain efficiency and reduce delays.
- Maintained accurate records of all transactions within the supply chain system.
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
- Collaborated with other departments to design efficient logistics solutions for product distribution.
Education
High School Diploma -
Big Spring
Newville, PA05-2017
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Customer relationship management
- Data analysis
- Effective communication
- Project management
- Supply chain operations
- Data visualization
- Inventory management
- Problem resolution
- Business negotiation
- Sales expertise
- Administrative oversight
Certification
six sigma green belt
Timeline
Account Manager
AFFORDABLE HOME FURSHININGS
11.2025 - Current
Recruiter
Marine Corps
01.2024 - Current
Supply Chain Manager
Marine Corps
11.2018 - 10.2024
High School Diploma -
Big Spring
Some College (No Degree) - Business Administration
Southern New Hampshire University