Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Britney Terrell

Shreveport

Summary

Dynamic Medical Assistant with extensive experience at Ochsner LSU Health, excelling in patient education and electronic health records management. Proven ability to enhance patient care through effective communication and compliance with HIPAA standards. Skilled in administering medications and conducting laboratory tests, ensuring optimal patient outcomes and safety.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant/Urology Medical Specialist

Ochsner LSU Health
Shreveport
10.2020 - Current
  • Assisted healthcare team with patient intake and scheduling appointments.
  • Recorded patient histories and managed electronic health records efficiently.
  • Prepared examination rooms and ensured necessary supplies were available.
  • Conducted basic laboratory tests and collected specimens for analysis.
  • Educated patients on treatment plans, medications, and follow-up care.
  • Maintained compliance with safety protocols and infection control standards.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.

Direct Service Worker

Metropolitan Circles
Shreveport
01.2015 - 07.2023
  • Assisted clients with daily living activities and personal care needs.
  • Developed and maintained supportive relationships with individuals in care.
  • Monitored client behavior and reported any changes to supervisors promptly.
  • Ensured a safe and clean living environment for all residents at the facility.
  • Provided transportation assistance for clients to medical appointments and community events.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with meal planning to meet nutritional plans.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
  • Facilitated communication between family members and caregivers and service providers.
  • Attended trainings pertinent to job responsibilities on a regular basis.
  • Encouraged independence through positive reinforcement techniques.
  • Provided direct care to individuals with disabilities in a residential setting.
  • Monitored health conditions and reported changes to appropriate personnel.
  • Assisted with basic care for elderly patients, scheduled appointments, and managed finances and legal matters.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to doctors' appointments and social outings.

Direct Service Worker

Care services of NW Louisiana
Shreveport
03.2012 - 01.2014
  • Assisted clients with daily living activities and personal care needs.
  • Developed and maintained supportive relationships with individuals in care.
  • Ensured a safe and clean living environment for all residents at the facility.
  • Provided transportation assistance for clients to medical appointments and community events.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
  • Encouraged independence through positive reinforcement techniques.
  • Supported individuals in developing independent living skills and daily activities of living.
  • Attended trainings pertinent to job responsibilities on a regular basis.
  • Provided direct care to individuals with disabilities in a residential setting.
  • Monitored health conditions and reported changes to appropriate personnel.
  • Assisted with basic care for elderly patients, scheduled appointments, and managed finances and legal matters.
  • Drove clients to doctors' appointments and social outings.

Customer Service Call Center Representative

Teleperformance USA
Shreveport
09.2011 - 03.2012
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information and guided customers through processes.
  • Managed high call volumes while maintaining quality standards.
  • Resolved customer complaints quickly and efficiently.
  • Maintained confidentiality of sensitive customer information at all times.
  • Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
  • Verified account information by consulting relevant databases when necessary.
  • Processed orders quickly and accurately while maintaining high quality standards for customer service delivery.
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Adhered to all safety regulations within call center environment.
  • Participated in team meetings to discuss new initiatives or updates related to products or services.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.

Secretary

Z.R. Giles Remodeling and Painting
Shreveport
01.2008 - 09.2011
  • Managed correspondence and communications between clients and contractors effectively.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted with accounts receivable and accounts payable functions.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Handled confidential documents with discretion.

Education

Certificate of Technical Studies - Medical Assistant

Remington College
Shreveport, LA
10-2020

High School Diploma -

C.E. Byrd
Shreveport, LA
05-2006

Some College (No Degree) - Surgical Technology

Southern University At Shreveport
Shreveport, LA

Skills

  • Patient intake
  • Electronic health records
  • Basic laboratory tests
  • Medication administration
  • Compliance with HIPAA
  • Critical thinking
  • Patient education
  • Effective communication
  • Time management
  • Infection control standards
  • Medical terminology knowledge
  • Medical records management
  • Patient management
  • Specimens collection and processing
  • Lab equipment setup
  • Companionship and emotional support
  • Maintaining confidentiality
  • Patient assessments and care
  • Stocking supplies
  • Diagnostic procedures
  • HIPAA compliance
  • Vital sign monitors
  • Appointment reminders
  • Emergency response preparedness
  • Diagnostic testing assistance
  • Direct patient care
  • Laboratory specimen collection
  • Certified in basic life support (BLS)
  • Simple dressings
  • Catheter change and preparation
  • Emergency procedures
  • Medical supply inventory
  • CPR
  • Medical terminology
  • Immunization administration
  • Complex Problem-solving

Certification

  • BLS
  • Medical Assistant

Accomplishments

  • Ochsner Ovations awards

Affiliations

  • Cheer Mom
  • Handle catheter orders and work closely with Reps

Timeline

Medical Assistant/Urology Medical Specialist

Ochsner LSU Health
10.2020 - Current

Direct Service Worker

Metropolitan Circles
01.2015 - 07.2023

Direct Service Worker

Care services of NW Louisiana
03.2012 - 01.2014

Customer Service Call Center Representative

Teleperformance USA
09.2011 - 03.2012

Secretary

Z.R. Giles Remodeling and Painting
01.2008 - 09.2011

Certificate of Technical Studies - Medical Assistant

Remington College

High School Diploma -

C.E. Byrd

Some College (No Degree) - Surgical Technology

Southern University At Shreveport

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Britney Terrell