Briton Lacy
Metairie
Summary
I’m a manager with over 20 years of experience running operations, leading teams, and building strong client relationships. I’ve got a solid track record of managing day-to-day work, training staff, and keeping customers happy while staying on top of policies and compliance. I’m looking for a long-term role in the cannabis industry where I can bring my entrepreneurial energy, operational know-how, and focus on creating teams that put patients first.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations and Sales Manager
Certified Records LLC
07.2015 - Current
- Oversee daily operations for a client-focused business, managing sales processes, team performance, and customer service delivery.
- Work closely with Pharmacy Benefit Managers (PBMs), negotiating pricing and terms to optimize client outcomes and business profitability.
- Supervise and train staff, fostering a productive team environment while ensuring adherence to company policies and procedures.
- Negotiate pricing and contracts with clients, including attorneys, enhancing satisfaction and generating repeat business.
- Develop and implement strategic plans to improve operational efficiency and profitability, including budget management and resource allocation.
- Analyze financial data and draft detailed reports for executive leadership, driving informed decision-making.
Business Development Manager / Account Manager
GroupNet LLC
06.2010 - 05.2015
- Led client acquisition and relationship management, advising customers on product solutions to meet their needs and preferences.
- Managed operations for a mobile application launch, overseeing marketing and sales strategies that boosted revenue.
- Reviewed and optimized processes to enhance service delivery and profitability, resolving issues to maintain high customer satisfaction.
- Compiled performance reports using standardized metrics, presenting actionable insights to directors.
Owner | Operations Manager
Boudreaux & Thibodeaux’s
02.2007 - 04.2012
- Spearheaded all aspects of business operations from inception, including staffing, inventory management, and customer service standards.
- Trained and motivated employees to deliver exceptional service, promoting a culture of accountability and performance.
- Managed inventory, budgets, and compliance with legal regulations, ensuring a well-organized and profitable operation.
- Developed marketing promotions to drive sales, building a loyal customer base through personalized engagement.
Education
Bachelor of Science - Business Administration
University of New Orleans
New Orleans, LASkills
- Team Leadership
- Customer Support Expertise
- Process Improvement Management
- Staff Training & Development
- Inventory Management
- Regulatory Compliance
- Negotiation & Stakeholder Relations
- Problem-Solving & Decision-Making
- Sales & Revenue Growth
- Product Knowledge Adaptability
- Strong Leadership Presence
- Effective Organizational Skills
Certification
CompTIA IT Fundamentals (ITF+)
Timeline
Operations and Sales Manager
Certified Records LLC
07.2015 - Current
Business Development Manager / Account Manager
GroupNet LLC
06.2010 - 05.2015
Owner | Operations Manager
Boudreaux & Thibodeaux’s
02.2007 - 04.2012
Bachelor of Science - Business Administration
University of New Orleans
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