Brittany Demette
New Iberia
Summary
Dynamic Office Manager with a proven track record at D&M Solar Film, excelling in organizational efficiency and customer service. Expert in inventory control and financial tracking, I enhanced team productivity and reduced discrepancies through effective training and proactive management. Strong communicator dedicated to fostering positive client relationships and achieving operational excellence.
Overview
2027
2027
years of professional experience
Work History
Office Manager
D&M Solar Film
Scott, LA
03.2014 - Current
- Oversaw daily office operations to enhance efficiency and maintain organization.
- Oversaw inventory management, maintaining accurate stock levels and timely orders.
- Implemented filing systems to enhance document retrieval and storage efficiency.
- Handled sensitive information with discretion,
- maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Installed window film on automobiles
- Installed window tint on homes and offices
- Worked the tint cutting program
Inventory Supervisor
Shop Rite and Tobacco Plus
Crowley, LA
07.2015 - 03.2021
- Supervised inventory management processes to ensure optimal stock levels and minimize discrepancies.
- Trained staff on inventory control systems and best practices for efficient operations.
- Analyzed inventory data to identify trends and inform purchasing decisions.
- Implemented strategies to reduce waste and improve product turnover rates.
- Conducted regular audits of inventory accuracy, addressing issues proactively to maintain standards.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Managed Type inventory control software system to provide inventory level updates and reordering notices.
- Conducted regular inventory audits to ensure accuracy, leading to significant reduction in discrepancies and financial loss.
Service Advisor
Acadiana Dodge Chrysler Jeep Ram
Lafayette, LA
2013 - 2015
- Assisted customers in selecting vehicles based on needs and preferences.
- Provided detailed information about vehicle features, pricing, and financing options.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Coordinated service appointments and maintained accurate records of customer interactions.
- Collaborated with service technicians to ensure timely completion of repairs and maintenance.
- Implemented feedback mechanisms to improve customer service processes and outcomes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Musson-Patout Automotive Group
New Iberia, LA
2013 - 2014
- Developed knowledge of dealership inventory to better assist customers in vehicle selection.
- Trained new staff on dealership policies, procedures, and customer interaction best practices.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Education
Completion - Physical Therapy
Acadiana of Acadiana
New Iberia, LA05.2011
High School Diploma -
Ovey Comeaux High School
Lafayette, TN05.2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Supply management
- Employee training
- Documentation and control
- Financial tracking
- Expense reporting
- Business administration
- Facility management
- Database administration
Timeline
Inventory Supervisor
Shop Rite and Tobacco Plus
07.2015 - 03.2021
Office Manager
D&M Solar Film
03.2014 - Current
Service Advisor
Acadiana Dodge Chrysler Jeep Ram
2013 - 2015
Service Advisor
Musson-Patout Automotive Group
2013 - 2014
Completion - Physical Therapy
Acadiana of Acadiana
High School Diploma -
Ovey Comeaux High School