Brittany Dizadare
West Monroe,LA
Summary
Highly personable customer service professional with over 15 years of experience in customer assistance both over the phone and inperson. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increase repeat and referral business. Expertise in resolving escalated customer service issues.
Overview
20
20
years of professional experience
Work History
CSR
Coverme.gov
11.2024 - 03.2025
Customer Servicer Agent
Delta Dental of California
09.2022 - 10.2024
Customer Care Representative
Coast Professional
09.2013 - 09.2022
Engagement Specialist
Accent Marketing
03.2013 - 08.2013
Customer Service Representative
J.P Morgan Chase
08.2010 - 02.2013
Customer Service Representative
Key Tech Communications
07.2009 - 08.2010
Sales associate
Wal-Mart Super Center
01.2006 - 01.2009
Assistant Manager
Video Alley Too
01.2005 - 01.2006
Education
Northwest Community College
Senatobia, Ms01.2008
High School Diploma -
Byhalia High School
01.2007
Skills
- Manage high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Demonstrate empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answer customer telephone calls promptly to avoid on-hold wait times
- Answer constant flow of customer calls with minimal wait times
Timeline
CSR
Coverme.gov
11.2024 - 03.2025
Customer Servicer Agent
Delta Dental of California
09.2022 - 10.2024
Customer Care Representative
Coast Professional
09.2013 - 09.2022
Engagement Specialist
Accent Marketing
03.2013 - 08.2013
Customer Service Representative
J.P Morgan Chase
08.2010 - 02.2013
Customer Service Representative
Key Tech Communications
07.2009 - 08.2010
Sales associate
Wal-Mart Super Center
01.2006 - 01.2009
Assistant Manager
Video Alley Too
01.2005 - 01.2006
High School Diploma -
Byhalia High School
Northwest Community College
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